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JCPenney Briarwood Mall Apparel & Accessories
Store hours
Open 11:00 AM - 8:00 PMOpen 11:00 AM - 8:00 PMOpen 11:00 AM - 8:00 PMOpen 11:00 AM - 8:00 PMOpen 11:00 AM - 8:00 PMOpen 11:00 AM - 8:00 PMOpen 11:00 AM - 6:00 PM
| Day of the Week | Hours |
|---|---|
| Mon: | 11:00 AM - 8:00 PM |
| Tue: | 11:00 AM - 8:00 PM |
| Wed: | 11:00 AM - 8:00 PM |
| Thur: | 11:00 AM - 8:00 PM |
| Fri: | 11:00 AM - 8:00 PM |
| Sat: | 11:00 AM - 8:00 PM |
| Sun: | 11:00 AM - 6:00 PM |
Store Services
Categories We Carry
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About JCPenney
Whatever you’re shopping for, the Briarwood Mall JCPenney department store has looks you’ll love at amazing prices. Explore all your favorite brands of apparel, shoes, and accessories for women, men, and children. When it comes to finding the perfect fit, we've got the whole family covered. Shop misses, plus, petite, tall, and maternity clothing for women and find a wide selection of big and tall clothing in our men’s store. Shop slim, plus, and husky sizes for kids of all ages in Ann Arbor, MI. We even offer extended sizes in shoes. Look great from head to toe—and outfit your home from top to bottom with our inspiring selection of home decor, furniture, bedding, and houseware. From everyday essentials to affordable luxury, you’ll find everything you need to make your home comfortable, functional, and a unique expression of your personal style. Visit your Briarwood Mall, Ann Arbor, MI JCPenney department store for styles that flatter and prices that wow.
Frequently Asked Questions
Recent Google reviews for JCPenney Ann Arbor, Michigan
4.1/5(1075 reviews)
- 5/11/20255/5👍🏻Response from JC Penney5/12/2025Hello Mohammad, Thank you for the 5-star rating. We are happy to hear that you stopped into to shop with us. We hope that you were able to find some wonderful quality items at great prices. We enjoyed having you shop with us and we hope that you will shop with us again soon. We look forward to seeing you again soon!
- 4/23/20251/5Just shopped here with my friend, in the fitting room there was sewing needles all over the floor. We were talking about it to each other because it is a safety hazard when trying on pants you have to take off shoes and stand on that needle covered floor. A employee names June interrupted our conversation and said that the needles are from dress pants but these were sharp sewing needles. So she knew about it and didn’t care to clean it up? It was at least 20 needles. Unsafe and poor standard.Response from JC Penney4/24/2025We are sorry to hear about your experience, Savanna. Our team is committed to making things right for you. Please reach out to us by calling 1-800-322-1189 or chatting with us so we can promptly resolve this issue. Thank you for bringing this to our attention.
- 4/18/20254/5Clean and friendly staffResponse from JC Penney4/18/2025We always enjoy hearing what our customers have to say, Mark! We’re glad we could be of service and appreciate the kind words! Please see us again if there is anything else you need!
- 4/17/20255/5Got newborn photos done here with my 2 week old baby. Photographer was awesome with him as he was a little fussy at first. She was super patient and the photos came out amazing! I couldn't be happier with the results and we will definitely be back for future photo shoots!Response from JC Penney4/17/2025Hello Jessica. It's wonderful to hear that you had such a positive experience with your newborn's photo shoot! We're thrilled that the photographer was patient and that the photos turned out amazing. Thank you for sharing your feedback, and we look forward to welcoming you back for future photo shoots. If there's anything else we can assist you with, please let us know!
- 4/8/20254/5Response from JC Penney4/9/2025Thank you for your feedback, Mar. We appreciate you taking the time to rate us. We are constantly striving to improve our services and would love to hear your suggestions on how we can enhance your experience. Please feel free to share any ideas or concerns you have. Your input is valuable to us.
- 3/15/20255/5Love the productos, nice prices, great location, very clean and organized 👌Response from JC Penney3/15/2025Hello Ocecil, Thank you so much for your lovely feedback! We're delighted to hear that you love our products, appreciate the prices, and find our location convenient. Keeping our space clean and organized is very important to us, and it’s wonderful to know it made your visit enjoyable. We look forward to seeing you again soon!
- 3/15/20255/5Great way to save on shipping if convenient for you get shipped to storeResponse from JC Penney3/15/2025Helo Monica, Thank you for the 5-star rating. We really appreciate it. We would love to know how we can make your four-star rating even better and turn it into a five-star rating. Please let us know how we can improve your experience with us. We value your input and want to make sure you have the best possible experience. Thank you again for your feedback!
- 3/5/20251/5RudeResponse from JC Penney3/6/2025Hello Milly, We are sorry to hear of your less than perfect shopping experience with us. We would like to assist you further with this matter. Please send us a private message on one of our social media platforms and explain your experience to us there. We look forward to hearing from you soon. Thank you for being a valued JCPenney customer.
- 2/14/20255/5Found 2 sweaters that she loves on sale!Response from JC Penney2/15/2025Hello Robert, that's fantastic! We're so glad you found two sweaters she loves at a great price! We hope she enjoys them.
- 2/8/20254/5Response from JC Penney2/9/2025Hello there, thank you for the four-star rating. We really appreciate it. We would love to know how we can make your four-star rating even better and turn it into a five-star rating. Please let us know how we can improve your experience with us. We value your input and want to make sure you have the best possible experience.
- 1/19/20255/5Response from JC Penney1/20/2025Thank you for the 5-star rating. We know that there are many choices out there, and we're glad you chose us! We look forward to seeing our valued customer again soon!
- 1/16/20251/5Jan 15th, the young girl at the register by the junior section was really rude, and she couldn't count cash or change correctly for my transaction.Response from JC Penney1/17/2025Hi K B! We are sorry to hear about the experience you had. We want to ensure that we address this issue promptly and provide you with a better experience. Please reach out to us at 1-800-322-1189 or chat with us so we can resolve this matter for you. Thank you.
- 1/11/20255/5Response from JC Penney1/12/2025Hello Abdulaziz, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to seeing you again soon.
- 1/10/20254/5Response from JC Penney1/11/2025Hello there, thank you for the 4-star rating. We are happy to hear that you stopped into to shop with us. We hope that you were able to find some wonderful quality items at great prices. We enjoyed having you shop with us and we hope that you will shop with us again soon. We look forward to seeing you again soon!
- 1/3/20253/5Response from JC Penney1/3/2025Hello Evan. Thank you for the 3-star rating. We know that there are many choices out there, and we're glad you chose us! We look forward to seeing our valued customer again soon!
- 12/25/20245/5Response from JC Penney12/26/2024Hello Pride. Thank you for the 5-star rating. We are happy to hear that you stopped into to shop with us. We hope that you were able to find some wonderful quality items at great prices. We enjoyed having you shop with us, and we hope that you will shop with us again soon.
- 12/23/20241/5My Christmas photos were cancelled 30 minutes before my appt. I am highly upset.Response from JC Penney12/24/2024Hello Alexandria. We are really disappointed to know about this. Please give us a call on 1-800-322-1189 or reach out to us on chat, so we can gather more information. Our concerned team will get back to you and assist you further. We sincerely hope for the opportunity to rectify the situation. Looking forward to serving you better in the future. Wishing you a wonderful day!
- 12/18/20244/5Response from JC Penney12/19/2024Hi Andrew! We apologize for the inconvenience you are experiencing. We want to make this right for you and request that you please reach out to us at 1-800-322-1189 or chat with us so we can assist you in resolving this issue. Thank you.
- 12/15/20245/5Great service hot foodResponse from JC Penney12/15/2024Hello Tim. Thank you for the fantastic 5-star review! There's nothing better than hearing from a satisfied JCPenney customer. We appreciate your continued support and loyalty. Have a great weekend, and we hope to see you again soon!
- 12/15/20241/5Only one cash register open in the store.Response from JC Penney12/15/2024Hello Douglas. We sincerely apologize for the inconvenience you experienced with only one cash register open in the store. We understand how frustrating it can be to wait in long lines, and this is not the level of service we aim to provide. We are taking steps to ensure that more registers are available to serve our customers promptly. Your feedback is invaluable in helping us improve our operations. Please accept our heartfelt apologies for any inconvenience this has caused. Thank you for bringing this to our attention. We hope you will give us another chance to provide a better experience in the future.
- 12/14/20245/5Response from JC Penney12/15/2024Dear Jake, we greatly appreciate your loyalty to us and thank you for sharing your experience with us! We look forward to working with you again!
- 12/13/20243/5I got a wonderful pair of slippers for my mom, but even though they are very nice. I will not buy clothes here anymore. Their quality of clothes has gone down hill since COVIDResponse from JC Penney12/14/2024Hello Dana, thank you for your feedback on our products. We appreciate you sharing your thoughts about our clothing quality. We understand that product quality is important to our customers. We're continuously working to improve our quality standards. We'll share your feedback with our product development team to ensure we're meeting your expectations. We hope you'll continue to shop with us for other items, such as our footwear and accessories.
- 11/30/20245/5The staff were helpful throughout the store. Clean and organized. Great prices on clearanceResponse from JC Penney12/1/2024Hello Shannon. We are so happy you had a five-star shopping trip with a great selection, clean store environment, and friendly employees to help you along the way. We hope you enjoyed yourself and received some fantastic savings! We want to invite you to shop with us on jcp.com as savings are literally just a click away! Have a great rest of your week and make sure to come back in-store or online if you need anything else. 😊
- 11/17/20241/5Was treated rudely by a guy wearing a red polo and a girl in a jean skirt and chucks. I’m pretty sure they are being held there against their will. I left my pants on the counter and walked out. No wonder the store was practically empty.Response from JC Penney11/18/2024Hello JR. Thank you for bringing this to our attention. We sincerely apologize for the rude treatment you experienced from our staff members. This is not the level of service we strive to provide, and we understand how frustrating and disappointing this must have been for you. Your feedback is invaluable, and we will address this issue with our team to ensure better customer service in the future. We regret that your experience led you to leave without completing your purchase, and we hope to make this right. Please contact our customer service team so we can discuss a way to resolve this matter and ensure you receive the quality service you deserve. We appreciate your patience and hope you will give us another chance to serve you better.
- 11/16/20245/5Great store with wonderful prices. Friendly staff and Michelle in Jewelry Dept. Is 10 stars. She went out of her way to assist us with our Christmas shopping!Response from JC Penney11/17/2024Hello Paula, thank you so much for your fantastic review! We're delighted to hear that you enjoyed our store, found our prices wonderful, and had a great experience with our friendly staff. We're especially thrilled to hear that Michelle in the Jewelry Department went above and beyond to assist you with your Christmas shopping. We'll be sure to pass along your kind words to Michelle and recognize her for her outstanding service. Your feedback means a lot to us, and we look forward to serving you again soon.
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