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JCPenney Town Center at Creekside Apparel & Accessories
Store hours
Open 10:00 AM - 8:00 PMOpen 10:00 AM - 8:00 PMOpen 10:00 AM - 8:00 PMOpen 10:00 AM - 8:00 PMOpen 10:00 AM - 8:00 PMOpen 10:00 AM - 8:00 PMOpen 11:00 AM - 7:00 PM
| Day of the Week | Hours |
|---|---|
| Mon: | 10:00 AM - 8:00 PM |
| Tue: | 10:00 AM - 8:00 PM |
| Wed: | 10:00 AM - 8:00 PM |
| Thur: | 10:00 AM - 8:00 PM |
| Fri: | 10:00 AM - 8:00 PM |
| Sat: | 10:00 AM - 8:00 PM |
| Sun: | 11:00 AM - 7:00 PM |
Store Services
Categories We Carry
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About JCPenney
Whatever you’re shopping for, the Town Center at Creekside JCPenney department store has looks you’ll love at amazing prices. Explore all your favorite brands of apparel, shoes, and accessories for women, men, and children. When it comes to finding the perfect fit, we've got the whole family covered. Shop misses, plus, petite, tall, and maternity clothing for women and find a wide selection of big and tall clothing in our men’s store. Shop slim, plus, and husky sizes for kids of all ages in New Braunfels, TX. We even offer extended sizes in shoes. Look great from head to toe—and outfit your home from top to bottom with our inspiring selection of home decor, furniture, bedding, and houseware. From everyday essentials to affordable luxury, you’ll find everything you need to make your home comfortable, functional, and a unique expression of your personal style. Visit your Town Center at Creekside, New Braunfels, TX JCPenney department store for styles that flatter and prices that wow.
Frequently Asked Questions
Recent Google reviews for JCPenney New Braunfels, Texas
4.1/5(922 reviews)
- 5/24/20255/5Response from JC Penney5/25/2025Hello Lisa, Thank you for the 5-star rating. We are happy to hear that you stopped into to shop with us. We hope that you were able to find some wonderful quality items at great prices. We enjoyed having you shop with us and we hope that you will shop with us again soon. We look forward to seeing you again soon!
- 5/24/20255/5Everything you need with great service.Response from JC Penney5/24/2025Hello Aeric, Thank you for the 5-star rating. We are happy to hear that you stopped into to shop with us. We hope that you were able to find some wonderful quality items at great prices. We enjoyed having you shop with us and we hope that you will shop with us again soon. We look forward to seeing you again soon!
- 5/4/20255/5Response from JC Penney5/5/2025Hello Oscar, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to seeing you again soon.
- 4/21/20251/5Response from JC Penney4/22/2025Hello Hannah, We are sorry to hear of your less than perfect shopping experience with us. We would like to assist you further with this matter. Please send us a private message on one of our social media platforms and explain your experience to us there. We look forward to hearing from you soon. Thank you for being a valued JCPenney customer.
- 4/20/20254/5Response from JC Penney4/20/2025Hello Delia, Thank you for the 4-star rating. We are happy to hear that you stopped into to shop with us. We hope that you were able to find some wonderful quality items at great prices. We enjoyed having you shop with us and we hope that you will shop with us again soon. We look forward to seeing you again soon!
- 4/19/20251/5Do not book photos at this location. They over book timings and understaff. We waited 30 mins past our appointment and the photographer was still not ready. Both photo studio manager and JCPenney store manager say it's not their problem because the space is leased to a third party. Both were rude and apathetic. With employees like this it's no wonderJCpenny is holding on by a thread.Response from JC Penney4/20/2025Hello Christopher, we're so sorry your photo studio appointment at our JCPenney was a frustrating experience with long waits and unhelpful managers. We understand your disappointment with the overbooking and understaffing issues, and the dismissive attitudes you encountered from both the studio and our store management. Please give us a call at 1-800-322-1189, and one of our associates will be more than happy to assist you in resolving this issue.
- 4/2/20253/5Response from JC Penney4/3/2025Hello Steve, Thank you for the 3-star review. We are happy to hear that you stopped into to shop with us. We hope that you were able to find some wonderful quality items at great prices. We enjoyed having you shop with us and we hope that you will shop with us again soon. Thank you for being a valued JCPenney customer.
- 3/19/20255/5Response from JC Penney3/20/2025Dear Nola, we are glad to hear we provided you with top-notch service! We appreciate the feedback and would love to work with you again.
- 3/19/20253/5This store is always hot ! Please turn on a/cResponse from JC Penney3/20/2025We are sorry to hear about your experience, Sheri. Our team is committed to making things right for you. Please reach out to us by calling 1-800-322-1189 or chatting with us so we can promptly resolve this issue. Thank you for bringing this to our attention.
- 3/15/20255/5Me and my partner went in looking for rings. Becky in jewelry was amazing, she was so friendly and patient with me as I wanted to look at all my choices. She was knowledgeable and helpful.Response from JC Penney3/16/2025Hello Emma, we're so delighted to hear about your fantastic experience with Becky in our jewelry department! Thank you for sharing your positive feedback. We're thrilled she was able to provide you and your partner with such friendly, patient, and knowledgeable service while you were looking for rings. Becky's dedication to helping customers find the perfect piece is truly appreciated, and we'll be sure to pass along your kind words to her. We're proud to have her on our team. We hope you and your partner enjoy your new rings.
- 3/15/20253/5Response from JC Penney3/15/2025Hello Andrew, Thank you for your feedback! We appreciate your honest rating and hope we can continue to improve your experience in the future. Your input is valuable to us, and we're always here to provide the best service possible. We look forward to welcoming you back!
- 3/5/20251/5Total rip off, there's no actual deals. DO NOT GET THE CREDIT CARD ENLESS YOU WANT YOUR CREDIT MESSED UP AND HAVE THEM RANDOMLY CHANGE YOUR LIMIT REGARDLESS OF MAKING YOUR PAYMENTSResponse from JC Penney3/6/2025Hello Jay. We are very sorry to hear about your experience. We strive to offer valuable deals and a reliable credit card system, and it's disappointing to know we fell short. Your feedback is important to us, and we'll investigate these issues to ensure they don't happen again. We appreciate your patience and hope you'll give us another chance to provide a better experience in the future. Thank you for bringing this to our attention.
- 3/2/20255/5Response from JC Penney3/3/2025Dear Stephanie, we appreciate you taking the time to let us know about your experience! If there’s anything else we can help you with, please let us know.
- 3/1/20253/5Response from JC Penney3/2/2025Hello Frank, we are sorry to hear of your less than perfect shopping experience with us. We would like to assist you further with this matter. Please give us a call at 1-800-322-1189, and one of our associates will be more than happy to assist you in resolving this issue.
- 2/22/20251/5Such a good experience...untill the end. went for a collage suit- up event for t.l.u. my guy Julio helped out so much!!! and i got everything I needed everyone was so helpfull untill check-out the lady upfront kept persisting that we only get 1 discount? Even though we were supposed to get j.c's 30% off and then the schools 10% off so we only got the 30% then tried saying we had to buy our cloth bag that we brought in our self's but it was clearly ours.then charged us twice! What was supposed around 190$ came out to be well over 200$!! Called it in to deal with the problem and they say they can't do anything on there side even though I said I'd be more then willing to bring the recipt to get it handled, and the response was "dispute it with the bank and you'll get it back in 5 business days" now I've gotta cancel my card,get a new 1 within 5-10 business days, unfortunately I didn't get the older hispanic lady's name but to hear "oh that happens all the time" maybe train the employees not to double charge cards? All I have on the receipt is associate, 0772 please figure something out, I'm only posting this because this has happend on more then 1 occasion! I would like to continue to shop with yall but I really don't want to if I keep getting charged twiceResponse from JC Penney2/23/2025Hello Gavin, thank you for sharing your experience with us. We are glad to hear that Julio and our team were helpful during your visit, but we sincerely apologize for the issues you encountered at checkout. We understand how frustrating it must have been to deal with the discount confusion, the double charge, and the inconvenience of having to cancel your card. This is not the level of service we strive to provide, and we regret any distress this has caused you. We are currently reviewing our discount policies and payment processing procedures to prevent such issues from occurring in the future. Additionally, we are addressing the behavior of our staff to ensure all customers are treated with respect and receive accurate information. Please contact us directly at 1-800-322-1189 so we can assist you further and resolve this issue to your satisfaction. Your feedback is invaluable, and we are committed to improving our services based on your input. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your trust in our store.
- 2/9/20253/5Selections were over priced and cheap fabric.Response from JC Penney2/10/2025Hello Gwen. We are sorry to hear that you were disappointed with the selections and found the fabric quality to be unsatisfactory. We strive to offer products that meet our customers' expectations, and it is clear we fell short in this instance. Please know that we take your feedback seriously and will review our product offerings to ensure better quality and value. Your satisfaction is important to us, and we are committed to making improvements. Thank you for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
- 2/7/20251/5Most poorly ran JC Penney I've ever been to. First off their was a display with five different types of shirts from the same designer and it says 21.99 so I grab three and a t shirt that was 14 and the cashier says your total is 135 in like no it should be like at most 78 dollars. So I go back to take a picture of display and show her she then proceeds to tell me that's not the right sign for the item she says theirs a different sign so I walk back with her to show her thats not the case and she then proceeds to move the display items to a different area like 8-12 shirts and I say Ill wait for a manager waited five minutes and I just decide to leave talk about poorly ran store and I've been to dozens of JCPenney's never had a problem. This store doesn't seem to care about anything sloppy signage display items on the floor trash in the dressing rooms everything. Go to a different JCPENNEY'SResponse from JC Penney2/9/2025Hello Ian, thank you for bringing this to our attention. We're truly sorry to hear about your experience at our store. This is not the level of service we strive to provide, and we apologize for the inconvenience caused. We take your feedback seriously and will address the issues you mentioned, including the incorrect signage, display organization, and cleanliness of the store. Your experience is important to us, and we want to ensure that it doesn't happen again. Thank you for your patience and understanding.
- 2/6/20255/5North Star mall, JC Penny has great selection of clothingResponse from JC Penney2/7/2025Hello Shirley. Thank you so much for the 5-star rating. There is nothing that could make us happier than to hear from a satisfied JCPenney customer. We appreciate your support and loyalty to our company. Have a marvelous weekend and we hope to see you soon! 😊
- 2/3/20253/5Response from JC Penney2/3/2025Hello Gus. Thank you for the 3-star rating. We know that there are many choices out there, and we're glad you chose us! We look forward to seeing our valued customer again soon!
- 1/13/20255/5Difficult shopping, they don't have any assistance in the mens departmentResponse from JC Penney1/14/2025Thank you for taking the time to rate us, Rolando. We are thrilled to hear that you had a positive experience with us. Your feedback is greatly appreciated, and we look forward to welcoming you back on your next visit.
- 1/4/20255/5Bought Myself Christmas Gifts !Response from JC Penney1/4/2025Hello Tony. That's fantastic! Treating yourself to Christmas gifts is a wonderful way to celebrate the season. We hope you found everything you were looking for and that your gifts bring you lots of joy. Thank you for choosing to shop with us, and we look forward to serving you again soon!
- 12/23/20245/5JCPenney portrait experience was amazing. We had a blast doing Christmas photos. The photographer was so creative and fun and our pictures turned out even better than we could have imagined. 10/10. Highly recommend.Response from JC Penney12/23/2024Hello Savannah. We are glad to know about your wonderful portrait session. Thank you so much for the 5-star rating. There is nothing that could make us happier than to hear from a satisfied JCPenney customer. We appreciate your support and loyalty to our company. Have a marvelous weekend and we hope to see you soon! 😊
- 12/19/20245/5Thank you Jimmy for your help with my order. I appreciate the time you took to give me great curbside service. JCP is lucky to have such a charming, helpful, pleasant employee.Response from JC Penney12/20/2024Thank you for taking the time to rate us, Flora. We are thrilled to hear that you had a positive experience with us. We appreciate your feedback and look forward to welcoming you back on your next visit.
- 12/18/20243/5Pickup of Internet order was anything but quick & easy. There was no staff at the pickup desk. I was instructed to wait in line at the check stand. 2 checkers, 8 customers, when I arrived at 11 a.m. on December 17. There was a similar line when I left.Response from JC Penney12/19/2024We are really disappointed to know about your experience with us. This will be surely shared across to the management team. We have great news; our planned store upgrades (in progress) include centralizing the checkout stations & using associate-assisted mobile technology to speed our customer checkout. We can't wait for you to experience these new store upgrades, innovations, & enhancements. Thank you for your patronage of JCPenney!
- 12/14/20242/5So much incompetence. Employees moving around so much but getting nothing accomplished. Meanwhile customer lines getting longer and longerResponse from JC Penney12/14/2024Hello there, We sincerely apologize for the inconvenience you experienced during your visit. It is unacceptable that our employees were not effectively managing their tasks, leading to longer customer lines. We understand how frustrating this can be. We are taking immediate steps to improve our efficiency and ensure that our staff is better organized to serve our customers promptly. Your feedback is invaluable in helping us make these improvements. Please accept our heartfelt apologies for any inconvenience this has caused. Thank you for bringing this to our attention. We hope you will give us another chance to provide a better experience in the future.
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- OPEN 11:00 AM - 8:00 PMOPEN 11:00 AM - 8:00 PMOPEN 11:00 AM - 8:00 PMOPEN 11:00 AM - 8:00 PMOPEN 11:00 AM - 8:00 PMOPEN 11:00 AM - 8:00 PMOPEN 12:00 PM - 7:00 PM800 Barnes StSan Marcos
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