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JCPenney Tutwiler Farm Apparel & Accessories
Store hours
Open 11:00 AM - 7:00 PMOpen 11:00 AM - 7:00 PMOpen 11:00 AM - 7:00 PMOpen 11:00 AM - 7:00 PMOpen 11:00 AM - 7:00 PMOpen 11:00 AM - 7:00 PMOpen 12:00 PM - 6:00 PM
| Day of the Week | Hours |
|---|---|
| Mon: | 11:00 AM - 7:00 PM |
| Tue: | 11:00 AM - 7:00 PM |
| Wed: | 11:00 AM - 7:00 PM |
| Thur: | 11:00 AM - 7:00 PM |
| Fri: | 11:00 AM - 7:00 PM |
| Sat: | 11:00 AM - 7:00 PM |
| Sun: | 12:00 PM - 6:00 PM |
Store Services
Categories We Carry
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About JCPenney
Whatever you’re shopping for, the Tutwiler Farm JCPenney department store has looks you’ll love at amazing prices. Explore all your favorite brands of apparel, shoes, and accessories for women, men, and children. When it comes to finding the perfect fit, we've got the whole family covered. Shop misses, plus, petite, tall, and maternity clothing for women and find a wide selection of big and tall clothing in our men’s store. Shop slim, plus, and husky sizes for kids of all ages in Trussville, AL. We even offer extended sizes in shoes. Look great from head to toe—and outfit your home from top to bottom with our inspiring selection of home decor, furniture, bedding, and houseware. From everyday essentials to affordable luxury, you’ll find everything you need to make your home comfortable, functional, and a unique expression of your personal style. Visit your Tutwiler Farm, Trussville, AL JCPenney department store for styles that flatter and prices that wow.
Frequently Asked Questions
Recent Google reviews for JCPenney Trussville, Alabama
4.2/5(784 reviews)
- 3/23/20255/5I love JC penny sm really good range of makeup and the lady at the counter her name is Amelia I actually love her so much she was the sweetest if you see this Amelia thank you for helping me today my makeup routine will improve because you helped me today thank you sm I hope you have a blessed year this year💕 never stop doing what your doing and if her manager sees this or smth give her a raise she is amazing 💕💕 Thanks!Response from JC Penney3/24/2025Hello Gracie, thank you so much for your heartwarming review! We're absolutely thrilled to hear you had such a wonderful experience with Amelia. She truly sounds like a gem! We'll be sure to pass along your incredibly kind words and your request for a raise to her manager. We're so happy that Amelia was able to help you improve your makeup routine, and we appreciate you taking the time to share your positive experience. We wish you a blessed year as well!
- 3/6/20251/5The African American older lady that checked me out at the front entrance counter with my jewelry on March 6, 2025 at 4:34 was very rude. Will not return to this location .Response from JC Penney3/7/2025Hello Ceandra. We are really disappointed to know about your experience with us. Please give us a call on 1-800-322-1189 or reach out to us on chat, so we can gather more information. Our concerned team will get back to you and assist you further. We sincerely hope for the opportunity to rectify the situation. Looking forward to serving you better in the future. Wishing you a wonderful day!
- 3/2/20254/5Like this store way better than the Galleria Mall store near me. Everyone very polite.Response from JC Penney3/2/2025Hello Donald, we're so glad you enjoyed your experience! Our team strives to be polite and helpful. We appreciate your positive feedback.
- 2/21/20255/5Response from JC Penney2/22/2025Hello Nikiea, we are happy to hear that you stopped into to shop with us. We hope that you were able to find some wonderful quality items at great prices. We enjoyed having you shop with us and we hope that you will shop with us again soon. We look forward to seeing you again soon!
- 2/20/20254/5I'm normally very happy with my shopping experience here but the last time I did an order pickup (drive up) I was told by the associate," I wasn't gonna come out here in the cold." Ma'am that is your JOB. I swear people have poor work ethic these days. One small earring order and you are complaining. Crazy. If you are lazy just say that and it was 53 degrees. Put on a coat or something. I could tell by the way she walked she didn't want to be at work. Keep your thoughts to yourself. I have always had courteous associates bring me my orders. I have knee problems and cannot walk far or stand in line a long time. Be thankful you have a job in this economy.Response from JC Penney2/21/2025Hello Angel. We are truly sorry to hear about your recent experience with our order pickup service. It is unacceptable that our associate was unwilling to assist you properly, especially given your circumstances. We understand how important it is for our customers to receive courteous and efficient service, and we apologize for falling short. Your feedback is important to us, and we will address this issue with our team to ensure it does not happen again. We appreciate your loyalty and patience, and we hope to provide you with a better experience in the future. Thank you for bringing this to our attention.
- 2/5/20254/5Response from JC Penney2/6/2025Hello Antoinette. Thank you for the 4-star rating There is nothing that could make us happier than to hear from a satisfied JCPenney customer. We appreciate your support and loyalty to our company. Have a marvelous weekend and we hope to see you soon!
- 12/22/20241/5Never go to the Jcpenney Salon in Trussville. They extremely inconsiderate. I made an appointment online for 12/21 for 10am, only to be told my appointment would go into someone who is coming after me and that I needed to come back. I then reschedule for the next day, to receive a text from the stylist saying someone's appointment ran into mine due to their tardiness and I needed to be pushed back an hour. Very unprofessional how the situation was handled. It took the store manager and salon manager 72hours to call me back and stated the reason for my service being moved the first time was because my hair is long. Absolutely no excuse, and there was no justification in the reason I had to be put on the back burner the next day. Absolutely inexcusable- they told me I need to book in person going forth!! Why when you have an online booking site? Then to offer me 20% off if I come back after wasting my time and gas twice in 2 days.Response from JC Penney12/23/2024Hello Jasmeen, We are sorry to hear of your less than perfect shopping experience with us. We would like to assist you further with this matter. Please send us a private message on one of our social media platforms and explain your experience to us there. We look forward to hearing from you soon. Thank you for being a valued JCPenney customer.
- 12/19/20245/5Response from JC Penney12/19/2024Hi Linnette! Thank you for taking the time to rate us! We are delighted to hear that you had a positive experience with us. Your feedback is greatly appreciated, and we can't wait to welcome you back for your next visit.
- 12/3/20245/5Response from JC Penney12/3/2024Hello Anita. Thank you so much for the 5-star review. There is nothing that could make us happier than to hear from a satisfied JCPenney customer. We appreciate your support and loyalty to our company. Have a marvelous weekend and we hope to see you soon!
- 11/25/20245/5Love visiting this store. Staff may not get with you immediately because of helping others, but they continuously acknowledge you. Very friendly and helpful personnel. Love Donna and Darlene in the jewelry department. Very kind and helpful.Response from JC Penney11/25/2024Thank you, Constance, for taking the time to rate us! We are thrilled to hear that you had a positive experience. We will pass the feedback to Alexandra and ensure they receive the appreciation. Your feedback is valuable to us as we strive to continually improve and provide the best service possible. We look forward to making your next experience even better.
- 11/14/20241/5Shopped here on 11/11/24. 11 am. Had to wait in line for 20 minutes because there was only one register open. There three customers at that register each with multiple items to be returned. The clerk was so busy having personal conversations with each one she ignored the ones waiting. She could have called for a manager to assist in getting all the customers some assistance. Very poor customer service!Response from JC Penney11/15/2024Hello Sam. We are really disappointed to know about your experience with us. Please give us a call on 1-800-322-1189 or reach out to us on chat, so we can gather more information. Our concerned team will get back to you and assist you further. We sincerely hope an opportunity to serving you better in the future. Wishing you a wonderful day!
- 10/6/20244/5My shopping experience was actually Excellent. The store and dressing rooms were clean. The shoe department could have been a little more organized, however I did I find what I wanted. The cashier was a little lack luster. She was dry with her greeting and seemed to be tired. I've worked retail so I understand..long day. Anyway, other than those two things, it was actually as I said an excellent experience.Response from JC Penney10/7/2024Hello Mocha, we appreciate you taking the time to let us know about your experience! If there’s anything else we can help you with, please let us know.
- 10/5/20245/5Shop today and was so very pleased with Ashley in the beauty section. Her customer service is and was OUTSTANDING AND PROFESSIONAL. My husband and I are very keen on customer service. Please congratulate Ashley and let her know that with her PROFESSIONAL DEMENER customer's will always shop at this location.Response from JC Penney10/6/2024Hello Narva. That’s fantastic to hear! It sounds like Ashley truly went above and beyond with her outstanding and professional customer service. It’s wonderful that you and your husband appreciate great service—it really makes a difference in the shopping experience! I’ll make sure to pass along your congratulations to Ashley. Here’s to many more pleasant visits at your go-to store! Thank you for being a valued JCPenney customer. Have a great day!
- 9/17/20245/5Went here for shopping and came out with one heck of a sale. Bought over $1000 worth of clothes for $500Response from JC Penney9/18/2024Hello Charles. That’s amazing! Getting over $1000 worth of clothes for $500 is an incredible deal. It sounds like you had a fantastic shopping experience. Enjoy your new wardrobe! 😊 Thank you for being a valued JCPenney customer. Have a great day!
- 9/14/20245/5Response from JC Penney9/14/2024Hello Amy, thank you for the 5-star review. We are happy to hear that you stopped into to shop with us. We hope that you were able to find some wonderful quality items at great prices. We enjoyed having you shop with us and we hope that you will shop with us again soon. Thank you for being a valued JCPenney customer.
- 9/10/20245/5Response from JC Penney9/11/2024Hello Ronay, thank you for the wonderful five-star review! We hope you had a fantastic shopping experience. When you get a chance, visit us again and discover all the deals on JCPenney.com. Our sales are full of exciting offers! We appreciate your support and look forward to your next visit!
- 6/24/20245/5Every employee I encounter at JCPENNEY is awesome! I was helped today by Constance. She was very gracious and walked me through my first mail order return in addition to placing a new order for me.Response from JC Penney6/25/2024Hello Michele. It sounds like Constance provided a wonderful experience! Her helpfulness is a great asset to JCPenney. Thank you for being a valued JCP customer and stop back in soon!
- 6/18/20242/5Poor selection of ties, and they were overpriced ($45+). The clerk was nice, though.Response from JC Penney6/19/2024Hello Dwayne. We regret to hear that our pricing has disappointed you. To assist you in saving money while shopping with us, we'd like to offer a few tips that you might find helpful: 1. We provide coupons on JCPenney.com for both in-store and online purchases. 2. We offer a price match guarantee against our competitors' prices. 3. You can earn $10 Rewards by shopping with us, either in-store or online. We hope these suggestions will enhance your next shopping experience with us. Enjoy the rest of your week, and remember, we're here for you, whether you visit us in-store or online.
- 5/22/20245/5Response from JC Penney5/23/2024Hello Tracey. Thank you for the 5-star rating. We know that there are many choices out there, and we're glad you chose us! We look forward to seeing our valued customer again soon!
- 3/24/20241/5UPS sent me an email that my online order package was delivered but it was not in my mailbox. I thought well maybe they sent it to the store instead of my home address. I called the store all day today. NEVER an answer. Called the 800 # and was told to wait 2 days. Unbelievable a store that big doesn't answer the phone!! I have no idea where my package might be.Response from JC Penney3/24/2024Hello Babs, We are sorry to hear of your less than perfect shopping experience with us. We would like to assist you further with this matter. Please send us a private message on one of our social media platforms and explain your experience to us there. We look forward to hearing from you soon. Thank you for being a valued JCPenney customer.
- 2/19/20245/5Response from JC Penney2/19/2024Thanks for the 5-stars Wilbert! We'll continue to exceed your expectations, and truly look forward to seeing you in our store again soon.
- 1/27/20243/5Clean store but very sparsely stockedResponse from JC Penney1/28/2024Thank you for taking the time to rate our Trussville store Gary, we hope to provide a 5-star experience on your next visit!
- 1/15/20243/5Response from JC Penney1/15/2024Hello Anita. Thank you so much for your feedback. We really appreciate it. We would love to know how we can make your three-star rating even better and turn it into a five-star rating. Please let us know how we can improve your experience with us. We value your input and want to make sure you have the best possible experience. Thank you again for your feedback!
- 1/10/20244/5Response from JC Penney1/10/2024Awesome to hear Gloria! We hope you enjoy your new items, yay! If you need anything else, be sure to swing by jcp.com and check out our Kids & Baby Sale, Back to Brands and our Biggest Home Sale to get the best bang for your buck! Thank you for choosing JCP and being a valued customer. Please have a great rest of your day and we look forward to serving you soon!
- 1/10/20243/5Sale item prices were okay, but most items seemed expensive to me.Response from JC Penney1/10/2024Thank you for sharing your thoughts in the three-star review Gina. We appreciate your feedback about pricing. We strive to offer quality products and will certainly consider your input. If there's anything specific, you'd like is to address or if you have suggestions for improvement, please feel free to share. We aim to provide great value to our customers.
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