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JCPenney Panama City Mall Apparel & Accessories
Store hours
Open 11:00 AM - 7:00 PMOpen 11:00 AM - 7:00 PMOpen 11:00 AM - 7:00 PMOpen 11:00 AM - 7:00 PMOpen 11:00 AM - 7:00 PMOpen 11:00 AM - 7:00 PMOpen 12:00 PM - 6:00 PM
| Day of the Week | Hours |
|---|---|
| Mon: | 11:00 AM - 7:00 PM |
| Tue: | 11:00 AM - 7:00 PM |
| Wed: | 11:00 AM - 7:00 PM |
| Thur: | 11:00 AM - 7:00 PM |
| Fri: | 11:00 AM - 7:00 PM |
| Sat: | 11:00 AM - 7:00 PM |
| Sun: | 12:00 PM - 6:00 PM |
KIDS ZONE | FREE CRAFTS + EXTRA SAVINGS
April 12th, 11:00AM-12:00PM
Parents, bring your kids and spend an hour with us the second Saturday of every month to make a new craft. In Stores only at the Kids Zone!
- Join us April 12th to create your own finger puppets
- All parents get a one-day coupon for an extra 10% off in store
Store Services
Categories We Carry
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About JCPenney
Whatever you’re shopping for, the Panama City Mall JCPenney department store has looks you’ll love at amazing prices. Explore all your favorite brands of apparel, shoes, and accessories for women, men, and children. When it comes to finding the perfect fit, we've got the whole family covered. Shop misses, plus, petite, tall, and maternity clothing for women and find a wide selection of big and tall clothing in our men’s store. Shop slim, plus, and husky sizes for kids of all ages in Panama City, FL. We even offer extended sizes in shoes. Look great from head to toe—and outfit your home from top to bottom with our inspiring selection of home decor, furniture, bedding, and houseware. From everyday essentials to affordable luxury, you’ll find everything you need to make your home comfortable, functional, and a unique expression of your personal style. Visit your Panama City Mall, Panama City, FL JCPenney department store for styles that flatter and prices that wow.
Frequently Asked Questions
Recent Google reviews for JCPenney Panama City, Florida
4.2/5(746 reviews)
- 3/22/20255/5Response from JC Penney3/23/2025Hello Pamela, Thank you for the 5-star rating. We are happy to hear that you stopped into to shop with us. We hope that you were able to find some wonderful quality items at great prices. We enjoyed having you shop with us and we hope that you will shop with us again soon. We look forward to seeing you again soon!
- 12/25/20245/5Very Nice Staff and very clean place alsoResponse from JC Penney12/26/2024Hello Jacob. We are so happy you had a five-star shopping trip with a great selection, clean store environment, and friendly employees to help you along the way. We hope you enjoyed yourself and received some fantastic savings! We want to invite you to shop with us on jcp.com as savings are literally just a click away! Have a great rest of your week and make sure to come back in-store or online if you need anything else. 😊
- 12/18/20241/5Never have what u needResponse from JC Penney12/19/2024Hello Kenny. We are disappointed to know that you could not find what you were looking for. We invite you to check us out on JCPenney.com. We have a wide variety of items to choose from online and we offer easy returns. We hope to see you soon. Have a great day!
- 12/15/20241/5I'd give a negative 5 stars if I could, but I will say just absolutely poor management and customer service at this location is really sad! I took my 83 yr old mother in law in to do some Christmas shopping this past Thursday. She found a gold plated 18 inch necklace to go with a charm she was given. Plus, 2 pairs of earrings. She asked if she could have the jewelry boxes to go with them the worker said No, but you can buy them, my mother in law said oh, no I guess not. The worker proceeded to put the earrings in the bag, not even tissue paper around each item apparently forgot the necklace which we didn't realize until we got home, we searched the car & everything. We called before they closed to let them know when we got home the necklace was not in the bag she had purchased, since it was almost time to close we couldn't go back up there. So my husband went back on Friday, spoke to a manager of some sort, who was less than helpful. He said they would have to look at video footage it would be 2 days and get back to us. So, here we are Sunday afternoon and nothing, no call, so we decided to stop in and get either a refund or the necklace. The girl that finally helped, was less than professional or have any customer service skills whatsoever. She said can't do anything until Monday. I said we were told today. She started to argue with me, rude and mouthy & told my 83 yr old mother who can barely see, hear or walk to go look and see if she could find the necklace in the mangled jewelry department. First of all, it's not her nor my job to look through your inventory, the floor manager had a scanner to easily look it up, they had since Thursday/Friday to do this. My husband was in there an 1 1/2, and nothing resolved over a $34.00 reg price purchased at sale price $13.80. They pretty much accused her of stealing. All the while instead of checking the inventory to see how many they would have, after accusing her of theft, my husband there Friday & this entire time not doing their job but making us go search their items! Yes, they put it back in their inventory, whose the thief? So disappointed, and will not shop JCPENNEY Panama City, Again! Way to go, way to lose a customer! Lazy, incompetent & rude!! Sorry but NO THANKS!! I've worked in customer service for 30 yrs, would never EVER Treat or speak to a customer like she did!!Response from JC Penney12/17/2024Hello Dawn. We are really disappointed to know about your experience with us. Please give us a call on 1-800-322-1189 or reach out to us on chat, so we can gather more information. Our concerned team will get back to you and assist you further. We sincerely hope for the opportunity to rectify the situation. Looking forward to serving you better in the future. Wishing you a wonderful day!
- 12/5/20245/5Response from JC Penney12/6/2024Hi Chris! We appreciate you taking the time to rate us, Chris! We are thrilled to hear that you had a positive experience. We can't wait to welcome you back on your next visit.
- 11/29/20245/5Excellent Black Friday deals...I liked the Jewelry mainlyResponse from JC Penney11/30/2024Hello Jorge. Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed our excellent Black Friday deals, especially on jewelry. It's wonderful to know that you found pieces you liked. Your satisfaction is our top priority, and we look forward to welcoming you back for more great finds in the future!
- 11/26/20245/5Response from JC Penney11/27/2024Hello Sophie. Thank you for the 5-star rating. We know that there are many choices out there, and we're glad you chose us! We look forward to seeing our valued customer again soon!
- 10/23/20242/5Response from JC Penney10/24/2024Hi Marie! We apologize for the experience you had and are committed to making it better. Please call us at 1-800-322-1189 so we can address and resolve this issue promptly. Thank you for bringing this to our attention
- 10/17/20243/5Ich habe leider nichts gefunden aber das lag nicht am Laden. Es war nicht viel los heute, ziemlich leer. Ich war dort um 11:30 und einige Regale waren unordentlich, nicht aufgeräumt. Auch war sehr wenig Personal zu sehen.Response from JC Penney10/17/2024Thank you for sharing your honest feedback about the store condition. We will work on this. We invite you to check us out on JCP.com. We have wide range of items at great price. We sincerely hope for an opportunity to serving you better in the future. Wishing you a wonderful day!
- 10/15/20245/5Response from JC Penney10/16/2024Hi Suleah, thank you for the 5-star rating. We are happy to hear that you stopped into to shop with us. We hope that you were able to find some wonderful quality items at great prices. We enjoyed having you shop with us and we hope that you will shop with us again soon. We look forward to seeing you again soon!
- 10/12/20244/5Response from JC Penney10/13/2024Hi Arvester, thank you for taking the time to leave a review! We appreciate your 4-star rating. If you'd be willing to share some details about what could have made your experience a 5-star one, we'd love to hear them. We're always looking for ways to improve and your feedback can help us achieve that. Thank you again.
- 10/5/20245/5Made a return and the lady at Customer Service made it sweet and easy!Response from JC Penney10/6/2024Hello Shannon, we're thrilled to hear that you were satisfied with our customer service. Our team is committed to providing a positive and hassle-free experience for all of our customers. Thank you for choosing us!
- 8/8/20241/5If you have the option I would avoid the store and go to a different location. I tried to return something to this location from a different store and they did not know how to do a return from a different store. I also watch them charge a customer the difference in tax from a purchase that they swapped out as defective because it was purchased at a different store with a different tax amount. It was an even swap so there should have been no tax difference. They need to train their associates more.Response from JC Penney8/9/2024Hello Michael. We are disappointed to know about your experience with returns. Please give us a call on 1-800-322-1189 or reach out to us on chat, so we can gather more information. Our concerned team will get back to you and assist you further. We sincerely hope for the opportunity to rectify the situation. Looking forward to serving you better in the future. Wishing you a wonderful day!
- 8/6/20243/5Response from JC Penney8/6/2024Thank you for the 3-star rating. We are happy to hear that you stopped into to shop with us. We hope that you were able to find some wonderful quality items at great prices. We enjoyed having you shop with us and we hope that you will shop with us again soon.
- 8/3/20241/5I do not understand how this store stays in business. The staff and manager are some of the rudest people I've ever encountered. If I'd ever acted like this when I worked retail, I'd have lost my job. I will buy online before I ever purchase from this store again. And to make matters worse, their AC doesn't work. It is way too hot in this store. This is not the store to go to if you are disabled, especially if you're in a wheelchair. I watched the associates check people out as I waited in line. Neither of them willingly gave out the Mystery discount card. You had to ask for it. When you asked for it, you were greeted with rudeness. I guess they are trying to get their sales numbers up. Rylee was our cashier. Not only did she try to refuse my Mom a mystery card at checkout, she didn't even hand it to my Mom. She ripped it open herself and proceeded on with the transaction. My Mom asked her twice what the discount was that she received. Rylee was also very snatchy with the card machine when we asked how to use a gift card. I'm totally done with this store. It should've stayed shut down after the hurricane.Response from JC Penney8/5/2024Hello Jennifer. We are really disappointed to know about your experience at our store. Please give us a call on 1-800-322-1189 or reach out to us on chat, so we can gather more information and escalate it. We sincerely hope for the opportunity to rectify the situation. Looking forward to serving you better in the future. Wishing you a wonderful day!
- 7/6/20244/5Response from JC Penney7/7/2024Hello Roscoe, thank you for the 4-star rating. We really appreciate it. We would love to know how we can make your four-star rating even better and turn it into a five-star rating. Please let us know how we can improve your experience with us. We value your input and want to make sure you have the best possible experience. Thank you again for your feedback!
- 6/22/20245/5Response from JC Penney6/22/2024Hello Aga, thank you for the 5-star rating. We are happy to hear that you stopped into to shop with us. We hope that you were able to find some wonderful quality items at great prices. We enjoyed having you shop with us and we hope that you will shop with us again soon. We look forward to seeing you again soon!
- 6/13/20245/5Great sales!Response from JC Penney6/14/2024Thank you, Joseph, for taking the time to rate us! We are delighted to hear that you had a great experience and found the best deals. We can't wait to welcome you back on your next visit.
- 5/29/20245/5Response from JC Penney5/31/2024Hello Noel. Thank you for the 5-star rating. We know that there are many choices out there, and we're glad you chose us! We look forward to seeing our valued customer again soon!
- 5/26/20243/5Response from JC Penney5/27/2024Hello Luanne. Thank you for the 3-star rating. We are happy to hear that you stopped into to shop with us. We hope that you were able to find some wonderful quality items at great prices. Please let us know how we can make it a better experience for you. We enjoyed having you shop with us, and we hope that you will shop with us again soon.
- 5/8/20245/5Response from JC Penney5/9/2024Hello George, we appreciate you taking the time to provide us with your feedback, and we're delighted to hear that your experience was positive.
- 5/7/20241/5Sorry JC Penny's. It was hot in the store today. Only one dressing room, clear across the store. I dread the sweaty march back across the store to try another size. Prices are too high, the store was empty.. just weird. I won't be back.Response from JC Penney5/7/2024Hello Debra, we apologize for your recent experience and are committed to improving it. We invite you to call us at 1-800-322-1189, where an associate will be available to assist you in resolving this issue.
- 5/5/20245/5Response from JC Penney5/6/2024Hi Laura, thank you for the 5-star rating. We are so happy to hear that you enjoy shopping with us. We bet you found some great items to spruce up your wardrobe at discounted prices! Thank you for choosing JCPenney and we look forward to serving you soon.
- 5/1/20245/5Bought a necklace, great price and wonderful customer serviceResponse from JC Penney5/2/2024Hello Tyler! Thank you so much for the 5-star review. We are thrilled that you stopped by our jewelry counter at our Panama City Mall and found an amazing necklace at a great price. We truly appreciate you as a valued JCPenney customer. We look forward to seeing you again soon. Have a great day! 😊
- 4/10/20245/5Response from JC Penney4/10/2024Hi Theresa, thank you for your feedback! We appreciate you taking the time to rate us, and we're happy to hear that you had a good experience.
Stores near Panama City Mall
- OPEN 11:00 AM - 7:00 PMOPEN 11:00 AM - 7:00 PMOPEN 11:00 AM - 7:00 PMOPEN 11:00 AM - 7:00 PMOPEN 11:00 AM - 7:00 PMOPEN 11:00 AM - 7:00 PMOPEN 11:00 AM - 6:00 PM206 Bluefish DrPanama City Beach
, FL 32413USSTORE:(850) 233-8423(850) 233-8423
