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JCPenney Mall Of Louisiana Apparel & Accessories
Store hours
Open 11:00 AM - 8:00 PMOpen 11:00 AM - 8:00 PMOpen 11:00 AM - 8:00 PMOpen 11:00 AM - 8:00 PMOpen 10:00 AM - 8:00 PMOpen 10:00 AM - 8:00 PMOpen 12:00 PM - 7:00 PM
| Day of the Week | Hours |
|---|---|
| Mon: | 11:00 AM - 8:00 PM |
| Tue: | 11:00 AM - 8:00 PM |
| Wed: | 11:00 AM - 8:00 PM |
| Thur: | 11:00 AM - 8:00 PM |
| Fri: | 10:00 AM - 8:00 PM |
| Sat: | 10:00 AM - 8:00 PM |
| Sun: | 12:00 PM - 7:00 PM |
Store Services
Categories We Carry
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About JCPenney
Whatever you’re shopping for, the Mall Of Louisiana JCPenney department store has looks you’ll love at amazing prices. Explore all your favorite brands of apparel, shoes, and accessories for women, men, and children. When it comes to finding the perfect fit, we've got the whole family covered. Shop misses, plus, petite, tall, and maternity clothing for women and find a wide selection of big and tall clothing in our men’s store. Shop slim, plus, and husky sizes for kids of all ages in Baton Rouge, LA. We even offer extended sizes in shoes. Look great from head to toe—and outfit your home from top to bottom with our inspiring selection of home decor, furniture, bedding, and houseware. From everyday essentials to affordable luxury, you’ll find everything you need to make your home comfortable, functional, and a unique expression of your personal style. Visit your Mall Of Louisiana, Baton Rouge, LA JCPenney department store for styles that flatter and prices that wow.
Frequently Asked Questions
Recent Google reviews for JCPenney Baton Rouge, Louisiana
4.3/5(1165 reviews)
- 2/18/20253/5Great sales for president day. But got offended when see Malcolm x t-shirts for sale because the man was a racist who publicly spoke out about hating whitesResponse from JC Penney2/18/2025Hi Julie! We are sorry to hear about your experience. Please reach out to us at 1-800-322-1189 or chat with us so we can assist you further and make sure your experience is a positive one.
- 2/16/20255/5I went looking for a suite to wear for Mardi Gras ball. I haven't been shopping at J C Penny in a very long time. The store was busy.Response from JC Penney2/17/2025Hello Terry, thank you for visiting JCPenney! We appreciate you choosing us for your Mardi Gras suite. We understand it was busy, and we hope you were still able to find everything you needed. We look forward to seeing you again soon!
- 2/13/20255/5Love the salesResponse from JC Penney2/14/2025We appreciate you taking the time to rate us, Dorothy. We are thrilled to hear that you had a positive experience with us. Your feedback is important to us, and we are committed to providing excellent service. We look forward to welcoming you back on your next visit. Thank you!
- 1/17/20254/5Response from JC Penney1/18/2025Hello Wilfredo, thank you for the 4-star rating. We really appreciate it. We would love to know how we can make your four-star rating even better and turn it into a five-star rating. Please let us know how we can improve your experience with us. We value your input and want to make sure you have the best possible experience. Thank you again for your feedback!
- 1/15/20255/5Response from JC Penney1/16/2025Thank you for taking the time to rate us, Dianne. We are delighted to hear that you had a good experience, and we look forward to welcoming you back for your next visit.
- 1/12/20255/5Response from JC Penney1/12/2025Dear Odessa, it is because of customers like you that we continue to improve as a business! Please come see us again soon.
- 1/10/20253/5Response from JC Penney1/10/2025Hi Ronald, We are sorry to hear about your experience and we want to ensure we make this right for you. Please reach out to us at 1-800-322-1189 or chat with us so we can work on resolving this issue. Thank you.
- 12/30/20241/5By mistake I had ordered towels at the Baton Rouge, LA store for pick-up. I had met to have the order shipped. I live in Lafayette and didn't want to drive an hour to pick the order up. The day after I called the customer service. The man was VERY rude and just took the phone number and said he'd do it later. Today, 3 days later. I call back again. The man told me No that his compute was down and had to wait for it to come back up. Laid the phone down and I assumed he would come back on line. That he never did. I am trying to reach the big boss to make a complaint. I will not go to BR store . Very rude people.Response from JC Penney1/2/2025Hello Aleta. We are really disappointed to know about your experience with us. Please give us a call on 1-800-322-1189 or reach out to us on chat, so we can gather more information. Our concerned team will get back to you and assist you further. We sincerely hope for the opportunity to rectify the situation. Looking forward to serving you better in the future. Wishing you a wonderful day!
- 12/24/20241/5I was very excited shopping in JCPenney for Christmas especially while seeing a lot of buy one get one 50% off deals on great brands like Levi's, Which was not the case it was very misleading not only was they advertising the buy one get one 50% off they was also advertising the 25% off on everything so when I made the purchase I received the 25% off but not the buy one get one 50% off. I question them about it and all they could tell me was you're not the first customer to ask that and they sent me to go to the customer service who told me oh they're only on the 505 Levi's and not the 501s they're excluded mind you I did have the 505s I didn't even have 501s and also even if I was to get the 501s they literally had the deal posted on each table on each shelf by each pair of Levi's and on the tag itself it literally had it marked down to $25 which I took a picture for proof to show them but everything misleading $69 - 25%, which was $52 for the 505s customer service cannot explain it and they just want to say do you want to refund I was just kept being reminded that I was not the first customer to ask for explanations. I also paid half cash and have Visa gift card and instead of they give me my cash back the way I paid they put everything back on a Visa gift card and leaving me having to wait for the money to get back on my card I do not understand why they cannot give me back the money the way that I paid. All of the sell's everywhere draws you in and if you're not paying attention you don't realize that it's just false advertisement to draw you in. While I was in line to address my problem you literally have customers screaming and hollering about the same problem to customer service that should have been my cue right there to know what was up I love JCPenney's but they are very unorganized misleading and customer service is horrible. I really hope you fix this cuz at this point I'll just go to Dillard's.Response from JC Penney12/24/2024We're truly sorry to hear about your experience with us. Please give us a call at 1-800-322-1189 or reach out to us via chat so we can gather more information. Our team will be ready to assist you further. We hope for the chance to make things right. Looking forward to providing you with better service in the future. Have a wonderful day!
- 12/23/20244/5Only place I found a gift for my kids in the entire mallResponse from JC Penney12/24/2024Hello Charles. Thank you so much for the 4-star review. There is nothing that could make us happier than to hear from a satisfied JCPenney customer. We appreciate your support and loyalty to our company. Have a marvelous weekend and we hope to see you soon! 😊
- 12/14/20244/5Response from JC Penney12/14/2024Dear Charles, thank you for letting us and the community know about your fantastic experience with us! We hope to see you again soon.
- 12/9/20243/5This weekend there was a big sale and the lines were wrapped around the registers. Luckily for us customers, the employees were attentive and moved very quickly. They all were very pleasant, except for the sales floor employees, they have no clue about anything they're asked. It's horrible to hear them repeatedly saying I don't know about something in the store and not caring enough to say I'm not sure but let me find out. Something helpful. Other than that JCPenney is a great store and it's even greater that they're still around after so many years. 💚Response from JC Penney12/10/2024Hello Molly. Thank you for your feedback and for bringing this to our attention. We apologize for the inconvenience you experienced with our sales floor employees. We're glad to hear that our register staff was attentive and pleasant, and we appreciate your patience during the busy sale. We'll work on improving our staff training to ensure better assistance in the future. Thank you for your continued support and for recognizing the positive aspects of our store. We look forward to serving you better on your next visit.
- 11/27/20243/5It's okay if you're looking for a regular style.Response from JC Penney11/29/2024Hello Serafine, we appreciate you taking the time to share your feedback. We understand that everyone has different preferences, and we strive to offer a variety of styles to cater to our customers' needs. We're always working to improve our offerings and would love to hear more about what you're looking for in a products. Your input will help us better serve you and other customers in the future.
- 11/10/20241/5frustratingResponse from JC Penney11/11/2024Hello there, We are really sorry to hear that you’re feeling frustrated. Your feedback is important to us, and we’re here to help resolve any issues you’re experiencing. Please let us know how we can assist you further.
- 10/30/20245/5Response from JC Penney10/30/2024We appreciate you, LaShonda, for sharing your feedback with us! Your positive rating means a lot to us, and we are delighted to know that you had a great experience. We look forward to having you back with us on your next visit.
- 10/27/20245/5Response from JC Penney10/28/2024Thank you, Mary, for taking the time to rate us! We are thrilled to hear that you had a positive experience with us. Your feedback means a lot to us, and we can't wait to welcome you back on your next visit.
- 10/13/20245/5Response from JC Penney10/14/2024Hello Vale. Thank you for the 5-star rating. We are happy to hear that you stopped into to shop with us. We hope that you were able to find some wonderful quality items at great prices. We enjoyed having you shop with us, and we hope that you will shop with us again soon.
- 10/9/20245/5I love me some JCP!! Took my baby boy shopping😜 Durable clothes, great prices!Response from JC Penney10/10/2024Hello Mrs. Edwards. Thank you for this five-star rating, we truly appreciate it! We hope you enjoyed yourself and received some fantastic savings! We invite you to shop with us on jcp.com as savings are just a click away! Enjoy a wonderful weekend, and we look forward to your next visit! 😊
- 10/6/20245/5Response from JC Penney10/7/2024Hello AlexCraft, thank you for the 5-star rating. We are so happy to hear that you enjoy shopping with us. We bet you found some great items to spruce up your wardrobe at discounted prices! We hope to see you again soon.
- 9/24/20241/5Showing open until 8 but doors locked at 7pmResponse from JC Penney9/24/2024Hello Charles. We are disappointed to know about your experience with the store timing. Please give us a call on 1-800-322-1189 or reach out to us on chat, so we can gather more information. Our concerned team will get back to you and assist you further. We sincerely hope for the opportunity to rectify the situation. Looking forward to serving you better in the future. Wishing you a wonderful day!
- 8/20/20244/5Response from JC Penney8/21/2024Hello Audrey! Thank you so much for your feedback. We really appreciate it. We would love to know how we can make your four-star rating even better and turn it into a five-star rating. Please let us know how we can improve your experience with us. We value your input and want to make sure you have the best possible experience. Thank you again for your feedback!
- 8/17/20245/5Response from JC Penney8/17/2024Dear Toni, it is because of customers like you that we continue to improve as a business! Please come see us again soon. Thank you for being a valued JCP customer and we look forward to seeing you again soon!
- 7/31/20245/5Response from JC Penney7/31/2024Dear Stephanie, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
- 7/20/20245/5Michael is the best employee that jc penny has at the mall of louisiana. He is very very friendly. It makes my wife and I want to go to spend money there.Response from JC Penney7/21/2024Hello James. This is fantastic to hear! Sounds like Michael is a real asset to the JCPenney team at the Mall of Louisiana. His friendly service makes a real difference in the shopping experience. We appreciate your support and loyalty to our company. Have a marvelous weekend and we hope to see you soon!
- 7/6/20245/5Response from JC Penney7/6/2024Awesome review Raymond! We are so happy you had a five-star shopping trip with a great selection, clean store environment, and friendly employees to help you along the way. We hope you enjoyed yourself and received some fantastic savings! We invite you to shop with us on jcp.com as savings are just a click away! Thank you for being a valued JCP customer and stop back in soon!
Stores near Mall Of Louisiana
- OPEN 11:00 AM - 8:00 PMOPEN 11:00 AM - 8:00 PMOPEN 11:00 AM - 8:00 PMOPEN 11:00 AM - 8:00 PMOPEN 11:00 AM - 8:00 PMOPEN 10:00 AM - 8:00 PMOPEN 12:00 PM - 7:00 PM501 C M Fagan DrHammond
, LA 70403USSTORE:(985) 277-3110(985) 277-3110
