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JCPenney Carolina Place Mall Apparel & Accessories
Store hours
Open 11:00 AM - 8:00 PMOpen 11:00 AM - 8:00 PMOpen 11:00 AM - 8:00 PMOpen 11:00 AM - 8:00 PMOpen 11:00 AM - 8:00 PMOpen 11:00 AM - 8:00 PMOpen 12:00 PM - 6:00 PM
| Day of the Week | Hours |
|---|---|
| Mon: | 11:00 AM - 8:00 PM |
| Tue: | 11:00 AM - 8:00 PM |
| Wed: | 11:00 AM - 8:00 PM |
| Thur: | 11:00 AM - 8:00 PM |
| Fri: | 11:00 AM - 8:00 PM |
| Sat: | 11:00 AM - 8:00 PM |
| Sun: | 12:00 PM - 6:00 PM |
Store Services
Categories We Carry
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About JCPenney
Whatever you’re shopping for, the Carolina Place Mall JCPenney department store has looks you’ll love at amazing prices. Explore all your favorite brands of apparel, shoes, and accessories for women, men, and children. When it comes to finding the perfect fit, we've got the whole family covered. Shop misses, plus, petite, tall, and maternity clothing for women and find a wide selection of big and tall clothing in our men’s store. Shop slim, plus, and husky sizes for kids of all ages in Pineville, NC. We even offer extended sizes in shoes. Look great from head to toe—and outfit your home from top to bottom with our inspiring selection of home decor, furniture, bedding, and houseware. From everyday essentials to affordable luxury, you’ll find everything you need to make your home comfortable, functional, and a unique expression of your personal style. Visit your Carolina Place Mall, Pineville, NC JCPenney department store for styles that flatter and prices that wow.
Frequently Asked Questions
Recent Google reviews for JCPenney Pineville, North Carolina
4/5(1181 reviews)
- 3/28/20255/5Response from JC Penney3/28/2025We appreciate you taking the time to rate us, Linnett! We are delighted to hear that you had a positive experience with us. Your feedback is valuable to us, and we are thrilled to know that you are looking forward to your next visit. Thank you for your support!
- 3/20/20253/5States they are open until 8 but closed at 7Response from JC Penney3/21/2025Hello Angie. We sincerely apologize for the inconvenience you experienced with our store hours. We understand how frustrating it can be to arrive expecting the store to be open, only to find it closed earlier than stated. Your feedback is important to us, and we will ensure that our hours are accurately communicated to avoid any future confusion. We regret that your visit did not meet your expectations, and we are committed to improving our service. Please accept our apologies, and know that we value your patronage. If you have any further concerns or suggestions, please feel free to reach out to us directly.
- 3/2/20252/5Had to wait in line to pick up an order. Only one person working. Manager walked by, as did other employees and no help. They get two stars because when we did get help she was super friendly. I’m a manager in customer service and I would get an earful if this happened at my work.Response from JC Penney3/3/2025Hi Justin, We apologize for the inconvenience you experienced and appreciate your feedback. Thank you for bringing this to our attention. Please reach out to us at 1-800-322-1189 so we can assist you further and ensure a better experience for you. Thank you.
- 3/2/20255/5Response from JC Penney3/2/2025Hello Marilyn, thank you for the 5-star rating. We are happy to hear that you stopped into to shop with us. We hope that you were able to find some wonderful quality items at great prices. We enjoyed having you shop with us and we hope that you will shop with us again soon. We look forward to seeing you again soon!
- 2/26/20252/5Boots were listed as wide but didn’t fit. Returned. DisappointedResponse from JC Penney2/27/2025Hello Thomas. We apologize for the inconvenience you experienced with the boots that were listed as wide but did not fit as expected. We understand how disappointing this must have been, especially since you had to go through the return process. Your feedback is important to us, and we will review our product descriptions to ensure they accurately reflect the fit and sizing. We appreciate your patience and hope to provide you with a better shopping experience in the future. Thank you for bringing this to our attention.
- 1/30/20255/5Response from JC Penney1/31/2025Hello Abby. Thank you for the 5-star rating. We know that there are many choices out there, and we're glad you chose us! We look forward to seeing our valued customer again soon!
- 1/17/20254/5East to get to. The cashier was friendly and professional, and I was able to find what I wanted at a great price!Response from JC Penney1/18/2025Hello Velma, thank you so much for your great review! We're so glad you had an easy and positive shopping experience and found what you were looking for at a great price. We appreciate your business!
- 1/15/20253/5Productos de bajo precio cuándo hay ofertasResponse from JC Penney1/16/2025Hi luis! We are sorry to hear about the experience you had. We want to ensure that we can make this right for you. Please reach out to us at 1-800-322-1189 or chat with us so we can work on resolving this issue promptly.
- 12/27/20242/5I ordered St John’s Bay boots online, the box was torned, scratched, had little holes like a rat or something had chewed on it and held together by a rubber band… Not a good presentation… The boots will be returned because the thread on one of the boots are defective.Response from JC Penney12/29/2024Hello Juvenia. We are am truly sorry to hear about your recent experience with your St John’s Bay boots order. The condition in which you received the package is completely unacceptable, and I understand how disappointing this must have been for you. We strive to ensure that all our products are delivered in perfect condition, and it is clear that we fell short in this instance. The damaged box and defective boots are not reflective of our usual standards. Please accept our sincerest apologies for the inconvenience caused. We will process your return promptly and ensure that this issue is addressed to prevent it from happening again. If there is anything else we can do to make this right, please let us know. Thank you for bringing this to our attention.
- 12/18/20241/5Fue demaciada espera para pagar una sola Cajera en Pleno diciembre.Response from JC Penney12/19/2024Hi Claudia! We apologize for the inconvenience you are experiencing. We want to make this right for you and request that you please reach out to us at 1-800-322-1189 or chat with us so we can assist you in resolving this issue. Thank you.
- 12/17/20245/5J was fantastic with our salon group photo session!! He was so funny and talented! Great personality!Response from JC Penney12/19/2024Hello Hannah. Thank you so much for the 5-star review. There is nothing that could make us happier than to hear from a satisfied JCPenney customer. We appreciate your support and loyalty to our company. Have a marvelous weekend and we hope to see you soon! 😊
- 12/3/20241/5Received a called from their associate Jay from their photography studio who had a sarcastic undertone about my pet session, I had booked for a mid day appointment for Friday. They called on a Tuesday letting me know it needed to be the last appointment for the day. (Which was understandable) however I had expressed that I did not see that on the website when I booked. Jay then stated “you’ll be surprised what you’ll see when you read the website” ! Excuse me, that comment was unwarranted especially when I wasn’t rude or sarcastic to him ! Highly disappointed in the customer service received. Also others must not have seen it as well if you have to make multiple calls to people about the same situation.Response from JC Penney12/4/2024Hello Lyanna. Thank you for sharing your experience with us. We're truly sorry to hear about the inappropriate comment and the inconvenience you faced regarding your pet session booking. This is not the level of customer service we strive to provide, and we apologize for the frustration this caused. Your feedback is important to us, and we will address this issue with our team to ensure it doesn't happen again. We hope you'll give us another chance in the future to provide a better experience. Thank you for bringing this to our attention, and have a better day ahead.
- 11/23/20241/5Visited this JCP for the first time a few weeks ago, me and my partner looked around and then paid for all our items. Before leaving we stopped at the cosmetics section to smell a cologne and there was not a single employee there to help. we looked for 5 mins, we only tested ONE cologne tester and then left but before we could exit the store we were stopped by a women who came out of a side door to ask if we were at the fragrance area and ask us if we had basically stolen the sample perfume bottle. CRAZY. I was honestly so offended like what on earth JCP? no i did not steal your $35 empty tester bottle ? btw they have security strings attached and it never even went off. Definitely will not return here, smh lost prevention should really do their job better before trying to accuse someone of stealing.Response from JC Penney11/24/2024We are sorry to hear about your experience, Aileen. Your feedback is important to us. Please contact us at 1-800-322-1189 or chat with us so we can work on resolving this issue. Thank you for taking the time to rate us.
- 11/13/20241/5NO curbside pickup, the 2 spots are being used by shoppers inside! And it only gets worse from there. No one answers the phone when you call, so you have no idea where or how to get the item you've already paid for! You go in and ask to see a manager about the issue. You'll be sent to a regular checkout desk- that they claim is customer service (no CS sign) where a black woman says she's a manager(she is not!) and laughs at you for being mad about the lack of curbside pickup! Horrible way to treat a paying customer! STOP offering things you don't have which is curbside pickup, customer service, & competent staff! Worst shopping experience EVER! I've reported this to senior mgmt and I'll shop elsewhere in the future where customers are appreciated and treated with kindness and respect!Response from JC Penney11/14/2024We are really disappointed to know about your experience with us. Please give us a call on 1-800-322-1189 or reach out to us on chat, so we can gather more information. Our concerned team will get back to you and assist you further. We sincerely hope for the opportunity to rectify the situation. Looking forward to serving you better in the future. Wishing you a wonderful day!
- 11/2/20245/5Sh’Niyah was such a great help with our shoot and choosing our prints. Amazing personality and customer service skills! Will return.Response from JC Penney11/3/2024Hey Jessybelle! We're thrilled to hear that Sh'Niyah provided such exceptional service during your photo shoot. Her dedication to customer satisfaction is truly commendable. We're so glad you enjoyed your experience and look forward to serving you again in the future.
- 11/2/20245/5Great JCpenny location!Response from JC Penney11/3/2024Hello there, thank you for your kind words! We're glad you enjoy shopping at our location. We look forward to seeing you again soon.
- 10/20/20241/5This location and staff are the worst! They look pained to be there and the managers don’t know anything about corporate promotions! Filled with attitude and highly disgruntled, the managers and staff - it pains them to help anyone or honor any corporate promotion - why bother working there if you hate your job? Customers can see right through it! Get a better staff and then maybe you will get happy customers or customers at all!Response from JC Penney10/21/2024Hi Kurt! We are sorry to hear about your experience and we want to make things right. Please reach out to us at 1-800-322-1189 or chat with us so we can work together to resolve this issue.
- 10/19/20241/5I made a purchase of some clothing items for my Mother's funeral on August 19th and attempted to return them today. Today is October 19th. I did not realize I was one day over the 60 day return policy. I was told there was nothing they could do and was turned away. I wasn't even offered a store credit. I have worked retail management all of my life and know that exceptions can be made. I am so disgusted with the lack of sympathy and will never shop here again.Response from JC Penney10/21/2024Hello Buckalew, we apologize for the inconvenience caused by the return policy. We understand that this must have been a difficult time for you, and we regret that our return policy prevented you from returning the items. We will take your feedback into consideration as we review our return policy to ensure that it remains fair and customer-friendly. Thank you for bringing this to our attention. Your feedback is valuable to us as we strive to improve our policies and procedures.
- 10/18/20245/5Response from JC Penney10/19/2024Hello Katrina, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to seeing you again soon.
- 10/6/20245/5Love the new Shaq line,Response from JC Penney10/7/2024Hello Donalee, we're so glad to hear that you're enjoying our new Shaq line! We put a lot of effort into creating products that are both stylish and functional, and we're thrilled that you appreciate them. We hope to see you again soon!
- 9/30/20245/5Response from JC Penney10/1/2024Dear Zary, we are glad to hear we provided you with top-notch service! We appreciate the feedback and would love to work with you again. Have a marvelous weekend and we hope to see you soon!
- 9/16/20245/5Got a great deal on some nice towels. Needed these.Response from JC Penney9/16/2024Hello Cassie, we're so glad to hear that you were able to find the perfect towels at a great price. Our goal is to offer quality products at affordable prices. Thank you for choosing our store and for taking the time to share your feedback. We hope to see you again soon!
- 9/14/20241/5This store attempts to trick customers into signing up for a credit card. Please be aware of this when checking out. Today I verified my address upon an employee request for my rewards account and after going through my current address with the employee a confirmation screen popped up where I thought I was verifying my address for rewards but as I read further it was signing me up for a credit card if I pressed the green confirm button. Overall it felt very shady that it wasn't made known I was confirming a credit card from the employee.Response from JC Penney9/16/2024We are truly sorry to hear about your unsatisfactory experience with us. We urge you to contact us at 1-800-322-1189 or via our chat service to provide us with more details. Our dedicated team will follow up with you to offer further assistance. We earnestly look forward to the chance to make things right. We are committed to improving our service for you in the future. Have a great day!
- 9/12/20242/5The store was a sad version of what it used to be. There were hardly any patrons or salespeople there. The shelves that used to be fully stocked - weren't. It was a reminder of the financial state of our current economy... the atmosphere was depressing. The store is old and seemingly forgotten. Sad.Response from JC Penney9/12/2024We are sorry to hear about your experience, Trigg. We want to ensure that your future experiences are positive. Our team will be notified about this issue to prevent it from happening again. Thank you for bringing this to our attention.
- 9/9/20241/5I went to take a newborn session. The pictures were ridiculous The lady was mean unprofessional and sick. The lady (Big Lady With glasses and Blue eyes) was coughing on my two week newborn & My baby is sick now. On top of that The pictures look like I took them on my phone. She was very rude from the beginning, telling me that she The kids had to be sitting . All the pictures she took Of the family, My mouth was open and the kids And their eyes were closed She didn’t even tell me when she was going to start I told Her and she told me that She felt bad, but she didn’t even check the picture, She was rushing and she still charging me the Extended picture section. Pictures of my newborns feet She cut off the toes. Don’t recommend . All she did was repeat the same pictures and put them in black-and-white. She took like 20 pictures And only one picture came out nice. Pay $300 for pictures that I’m not even going to print, I called the JCPenney portraits, customer service and they don’t even answer me (+1 (800) 597-6453) Poor customer service.Response from JC Penney9/10/2024Hello Nilda. We are truly sorry to hear about your unsatisfactory portrait experience with us. We invite you to call us at 1-800-322-1189 or connect with us through chat to provide more details. Our dedicated team will follow up with you to offer further assistance. We earnestly hope for the chance to make amends. We look forward to improving your experience with us in the future. Have a wonderful day!
Stores near Carolina Place Mall
- OPEN 11:00 AM - 7:00 PMOPEN 11:00 AM - 7:00 PMOPEN 11:00 AM - 7:00 PMOPEN 11:00 AM - 7:00 PMOPEN 11:00 AM - 7:00 PMOPEN 11:00 AM - 7:00 PMOPEN 12:00 PM - 6:00 PM1480 Concord Pkwy NConcord
, NC 28025USSTORE:(704) 782-3163(704) 782-3163 - OPEN 11:00 AM - 7:00 PMOPEN 11:00 AM - 7:00 PMOPEN 11:00 AM - 7:00 PMOPEN 11:00 AM - 7:00 PMOPEN 11:00 AM - 7:00 PMOPEN 11:00 AM - 7:00 PMOPEN 12:00 PM - 6:00 PM1970 US Hwy 70 SEHickory
, NC 28602USSTORE:(828) 328-2661(828) 328-2661
