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JCPenney West Acres Shopping Center Apparel & Accessories
Store hours
Open 11:00 AM - 8:00 PMOpen 11:00 AM - 8:00 PMOpen 11:00 AM - 8:00 PMOpen 11:00 AM - 8:00 PMOpen 10:00 AM - 8:00 PMOpen 10:00 AM - 8:00 PMOpen 11:00 AM - 7:00 PM
| Day of the Week | Hours |
|---|---|
| Mon: | 11:00 AM - 8:00 PM |
| Tue: | 11:00 AM - 8:00 PM |
| Wed: | 11:00 AM - 8:00 PM |
| Thur: | 11:00 AM - 8:00 PM |
| Fri: | 10:00 AM - 8:00 PM |
| Sat: | 10:00 AM - 8:00 PM |
| Sun: | 11:00 AM - 7:00 PM |
Store Services
Categories We Carry
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About JCPenney
Whatever you’re shopping for, the West Acres Shopping Center JCPenney department store has looks you’ll love at amazing prices. Explore all your favorite brands of apparel, shoes, and accessories for women, men, and children. When it comes to finding the perfect fit, we've got the whole family covered. Shop misses, plus, petite, tall, and maternity clothing for women and find a wide selection of big and tall clothing in our men’s store. Shop slim, plus, and husky sizes for kids of all ages in Fargo, ND. We even offer extended sizes in shoes. Look great from head to toe—and outfit your home from top to bottom with our inspiring selection of home decor, furniture, bedding, and houseware. From everyday essentials to affordable luxury, you’ll find everything you need to make your home comfortable, functional, and a unique expression of your personal style. Visit your West Acres Shopping Center, Fargo, ND JCPenney department store for styles that flatter and prices that wow.
Frequently Asked Questions
Recent Google reviews for JCPenney Fargo, North Dakota
4/5(1227 reviews)
- 3/10/20255/5Response from JC Penney3/10/2025Thank you for taking the time to rate us, Rachel. We are thrilled to hear that you had a positive experience with us. Your feedback is invaluable to us as we strive to continuously improve our services. Please let us know how we can make your experience even better. Your input is greatly appreciated.
- 3/5/20255/5Response from JC Penney3/5/2025We would not be able to grow and develop without feedback like yours, Stacy. We are thrilled you had a great experience with us and hope to see you again soon.
- 3/2/20252/5I saw a coat online and it said there was 1 in stock in Fargo. I looked around and couldn't find it. So I asked guy at Customer Service for help. He looked unkempt; longish, uncombed, greasy hair. I showed him my phone and asked if he could help me find the coat if it was actually in stock. He touched my phone screen to scroll and see it better. Which was fine at the moment. He then he stuck his finger in his ear and looked around and pointed to where I had been and said it would be in that area somewhere. I eventually found it. I went to another customer service desk to purchase my clothing and was told they don't match the online price and I should buy it online and pick it up. I said I don't have time for that. And then she asked what the special occasion was. I said a funeral. And then she was like "oh no I'm sorry, but you know sometimes people are old and they die" (I forgot the exact quote) and I was like "she was 30" The whole experience was awkward, gross, and not price matching online was not cool. This experience won't stop me from shopping here in the future, but it will not be my first choice and I will make sure to look online and order for pick up in the store. The clothing is fine and the prices are similar to other stores. Nothing special but not terrible. It was just the customer service experience that needs work.Response from JC Penney3/3/2025Hi John, We apologize for the inconvenience you experienced and appreciate your feedback. Thank you for bringing this to our attention. Please reach out to us at 1-800-322-1189 so we can assist you further and ensure a better experience for you. Thank you.
- 3/2/20255/5Great sales and styles. Easy quick checkout. Love this place.Response from JC Penney3/3/2025Hello Sandra. Thank you so much for your fantastic feedback! We are delighted to hear that you love our sales, styles, and the quick and easy checkout process. Your satisfaction is our top priority, and it means a lot to us that you had such a positive experience. We look forward to welcoming you back soon. If there's anything else we can do to make your next visit even better, please let us know!
- 3/1/20255/5Found shoes to go with prom dress.... last stop of the day. The gal at register by purses was super congenial.Response from JC Penney3/1/2025Hello Sherry, Thank you for taking the time to leave a review! We appreciate your 5-star rating. Also, that's great to hear! We're delighted that you found the perfect shoes to go with your prom dress and that your last stop of the day was a success. It's wonderful to know that the staff at the register by the purses were super congenial. We aim to provide a pleasant shopping experience for all our customers.
- 2/24/20253/5Variety really wasn't there and you have to look for help and it takes a long time to find them and even then not much help.Response from JC Penney2/25/2025Hello Robert! We are truly sorry to hear about your experience with us at our store. Your feedback is important to us, and we will definitely take it into consideration as we work to improve. In the meantime, feel free to explore our wide selection of items on JCPenney.com, where we also offer easy returns. We look forward to the opportunity to serve you better in the future. Have a wonderful day!
- 2/12/20255/5Thank you Keerstin for going above and beyond helping me! It was very much appreciated!Response from JC Penney2/13/2025Hello April. Thank you so much for the 5-star rating. There is nothing that could make us happier than to hear from a satisfied JCPenney customer. We appreciate your support and loyalty to our company. Have a marvelous weekend and we hope to see you soon! 😊
- 2/12/20253/5Response from JC Penney2/13/2025Hello Kathy. Thank you for the 3-star rating. We are happy to hear that you stopped into to shop with us. We hope that you were able to find some wonderful quality items at great prices. We enjoyed having you shop with us and we hope that you will shop with us again soon.
- 2/1/20255/5Response from JC Penney2/2/2025Dear Dominic, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
- 1/27/20255/5Response from JC Penney1/28/2025Hello Liudmyla, thank you for the 5-star rating. We are happy to hear that you stopped into to shop with us. We hope that you were able to find some wonderful quality items at great prices. We enjoyed having you shop with us and we hope that you will shop with us again soon. We look forward to seeing you again soon!
- 1/15/20253/5It’s ok but prices are highResponse from JC Penney1/16/2025Hi Jacqueline! We are sorry to hear about the experience you had. We want to ensure that we can make this right for you. Please reach out to us at 1-800-322-1189 or chat with us so we can work on resolving this issue promptly.
- 1/4/20255/5They're better than Macy's.. I can always walk in and fall in love with somethingResponse from JC Penney1/4/2025Hello there, Thank you so much for your kind words! We're delighted to hear that you always find something to fall in love with when you visit us. It's wonderful to know that we stand out in your shopping experience. We appreciate your support and look forward to continuing to provide you with great products and service. See you again soon!
- 1/1/20255/5Response from JC Penney1/3/2025Hello Pam. Thank you so much for the 5-star rating. There is nothing that could make us happier than to hear from a satisfied JCPenney customer. We appreciate your support and loyalty to our company. Have a marvelous weekend and we hope to see you soon!
- 1/1/20255/5Response from JC Penney1/2/2025Hello Ramandeep. Thank you for the 5-star rating. We are happy to hear that you stopped into to shop with us. We hope that you were able to find some wonderful quality items at great prices. We enjoyed having you shop with us and we hope that you will shop with us again soon.
- 12/31/20244/5Great variety, prices, and service.Response from JC Penney1/3/2025Hello Brandon! We're thrilled to hear that you had a four-star shopping experience with us, enjoying our great selection, clean store environment, and friendly employees. We hope you found some fantastic savings too! Remember, you can always shop with us on jcp.com for more savings just a click away. Have a wonderful week ahead, and feel free to visit us again in-store or online if you need anything else. 😊
- 12/29/20241/5The two girls in the beauty department were standing by the till very open and loudly complaining about another employee. Actually it sounded as if they were talking about a supervisor. They were so busy talking ctap about that person that they literally ignored me for the five minutes I was searching for hair products right next to them! Actually I was in JC Penny for about 30 minutes total and not one employee even acknowledged me. Poor customer service!!Response from JC Penney12/29/2024Hello Jodi, we are deeply sorry that your shopping experience was negatively impacted by the unprofessional behavior of our staff. We understand how uncomfortable and ignored you must have felt. This is not the standard of service we aim to provide, and we are taking immediate steps to address this issue. We are committed to fostering a respectful and welcoming environment for all our customers. Please contact us at 1-800-322-1189 so we can discuss this further.
- 12/21/20245/5Shopping here for years! 🎄🎁⛪🥳Response from JC Penney12/22/2024Hi Marianne, Thank you for the 5-star review! We're delighted to hear about your smooth shopping experience with us. We hope you found everything you were looking for. If not, be sure to check out JCPenney.com for a wide selection of items and easy returns. We look forward to seeing you again soon. Thanks for being a valued JCPenney customer. Have a wonderful day!
- 12/21/20244/5Response from JC Penney12/22/2024Dear Andrew, we appreciate you taking the time to let us know about your experience! If there’s anything else we can help you with, please let us know.
- 12/19/20241/5Employees followed me around because I had a backpack on. Even called security for simply shopping. I know theft is an issue but pushing out a shopping customer isn’t much better. Overall just a bad experienceResponse from JC Penney12/19/2024Hello Daryl. We are really disappointed to know about your salon experience with us. Please give us a call on 1-800-322-1189 or reach out to us on chat, so we can gather more information. Our concerned team will get back to you and assist you further. We sincerely hope for an opportunity to serving you better in the future. Wishing you a wonderful day!
- 12/12/20244/5Response from JC Penney12/13/2024Hello Joyce. Thank you for the 4-star rating. We know that there are many choices out there, and we're glad you chose us! We look forward to seeing our valued customer again soon!
- 12/9/20245/5Response from JC Penney12/9/2024Hello Teagan, Thank you for your 5-star review! We're thrilled to hear that your shopping experience was smooth and enjoyable. We hope you found everything you were searching for. If not, please visit JCPenney.com for a wide variety of items and easy returns. We look forward to your next visit. Thanks for being a valued JCPenney customer. Have a great day!
- 12/4/20245/5Response from JC Penney12/5/2024Thank you, Kim, for taking the time to rate us! We are thrilled to hear that you had a positive experience with us. We can't wait to welcome you back for your next visit. If you have any more feedback or questions, feel free to reach out to us. Your satisfaction is our top priority!
- 11/27/20241/5Most of what we tried to buy was marked at a higher price at checkout. The cashier was very rude. This is why these places are going out of businessResponse from JC Penney11/29/2024We are sorry to hear about your experience, Kaleb. Your feedback is important to us, and we will pass it along to the team. Please feel free to contact us at 1-800-322-1189 or chat with us so we can work on resolving this issue for you. Thank you for bringing this to our attention.
- 11/21/20245/5Response from JC Penney11/22/2024Hello Janet, thank you for the five-star rating. We are happy to hear that you stopped into to shop with us. We hope that you were able to find some wonderful quality items at great prices. We enjoyed having you shop with us and we hope that you will shop with us again soon. We look forward to seeing you again soon!
- 11/21/20244/5Response from JC Penney11/22/2024Thank you, Tyler, for taking the time to rate us! We are thrilled to hear that you had a positive experience. Your feedback is invaluable to us, and we are committed to providing you with a five-star experience. Please let us know how we can further enhance your experience by sharing your suggestions or concerns with us. Your input is greatly appreciated.
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