Tuttle Crossing Mall
- Mon - Thu: 11am - 7pm
- Fri - Sat: 11am - 8pm
- Sun: 11am - 6pm
Store Services
Explore Departments:
JCPenney Chautauqua Mall Apparel & Accessories
Store hours
Open 11:00 AM - 7:00 PMOpen 11:00 AM - 7:00 PMOpen 11:00 AM - 7:00 PMOpen 11:00 AM - 7:00 PMOpen 11:00 AM - 7:00 PMOpen 11:00 AM - 7:00 PMOpen 12:00 PM - 6:00 PM
| Day of the Week | Hours |
|---|---|
| Mon: | 11:00 AM - 7:00 PM |
| Tue: | 11:00 AM - 7:00 PM |
| Wed: | 11:00 AM - 7:00 PM |
| Thur: | 11:00 AM - 7:00 PM |
| Fri: | 11:00 AM - 7:00 PM |
| Sat: | 11:00 AM - 7:00 PM |
| Sun: | 12:00 PM - 6:00 PM |
KIDS ZONE | FREE CRAFTS + EXTRA SAVINGS
April 12th, 11:00AM-12:00PM
Parents, bring your kids and spend an hour with us the second Saturday of every month to make a new craft. In Stores only at the Kids Zone!
- Join us April 12th to create your own finger puppets
- All parents get a one-day coupon for an extra 10% off in store
Store Services
Categories We Carry
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About JCPenney
Whatever you’re shopping for, the Chautauqua Mall JCPenney department store has looks you’ll love at amazing prices. Explore all your favorite brands of apparel, shoes, and accessories for women, men, and children. When it comes to finding the perfect fit, we've got the whole family covered. Shop misses, plus, petite, tall, and maternity clothing for women and find a wide selection of big and tall clothing in our men’s store. Shop slim, plus, and husky sizes for kids of all ages in Lakewood, NY. We even offer extended sizes in shoes. Look great from head to toe—and outfit your home from top to bottom with our inspiring selection of home decor, furniture, bedding, and houseware. From everyday essentials to affordable luxury, you’ll find everything you need to make your home comfortable, functional, and a unique expression of your personal style. Visit your Chautauqua Mall, Lakewood, NY JCPenney department store for styles that flatter and prices that wow.
Frequently Asked Questions
Recent Google reviews for JCPenney Lakewood, New York
4.2/5(459 reviews)
- 3/25/20255/5Response from JC Penney3/26/2025Hello Beth, thank you for the 5-star rating. We are happy to hear that you stopped into to shop with us. We hope that you were able to find some wonderful quality items at great prices. We enjoyed having you shop with us and we hope that you will shop with us again soon. We look forward to seeing you again soon!
- 3/18/20255/5Enjoyable. Lots of new products. Always friendly helpful associates.Response from JC Penney3/18/2025We appreciate you taking the time to rate us, Michele! We are delighted to hear that you had a positive experience with us. Your feedback is valuable to us, and we are thrilled to know that you are looking forward to your next visit. Thank you for your support!
- 12/10/20245/5Did a little shopping for my granddaughters birthday. The store was clean, well organized and had a great selection. Check out the beautiful men's sport coats!Response from JC Penney12/10/2024Thank you, Melanie, for taking the time to rate us! We are thrilled to hear that you had a positive experience with us. We can't wait to welcome you back on your next visit.
- 10/14/20245/5I love shopping in person. I hope they don't close bc of all the online sales.Response from JC Penney10/15/2024Hello Jennifer. Thank you for sharing your thoughts! We understand how much you value the in-person shopping experience. It’s a special way to connect with our products and staff. We’re committed to providing a great in-store experience and appreciate your support. We hope to continue serving you in person for many years to come!
- 9/28/20244/5Response from JC Penney9/30/2024Hello Richard. Thank you so much for the 4-star rating. There is nothing that could make us happier than to hear from a satisfied JCPenney customer. We appreciate your support and loyalty to our company. Have a marvelous weekend and we hope to see you soon!
- 9/8/20245/5Response from JC Penney9/9/2024Hello Delana. Thank you for the 5-star rating. We are happy to hear that you stopped into to shop with us. We hope that you were able to find some wonderful quality items at great prices. We enjoyed having you shop with us and we hope that you will shop with us again soon.
- 8/20/20245/5Penny's is one of the last few holdouts of reasonably priced well displayed and intelligently purchased goods. They keep their customer in mind but are dependably consistent. They are under the same pressures all other retailers are now but maintain their solid shopkeeping values. I'm a fan!Response from JC Penney8/21/2024Hello Sue. We are so happy to know about your shopping experience with us. Thank you for this five-star rating, we truly appreciate it! We hope you enjoyed yourself and received some fantastic savings! We invite you to shop with us on jcp.com as savings are just a click away! Enjoy a wonderful weekend, and we look forward to your next visit! 😊
- 8/7/20243/5Response from JC Penney8/7/2024Hello Deborah. Thank you so much for the 3-star rating. There is nothing that could make us happier than to hear from a satisfied JCPenney customer. We appreciate your support and loyalty to our company. Have a marvelous weekend and we hope to see you soon!
- 7/4/20245/5The people who helped us were really nice. Great customer serviceResponse from JC Penney7/5/2024Hello Melanie, it's great to hear from you. We hope you found everything you were looking for. If not, consider visiting JCPenney.com. Our online store offers a vast selection of items and convenient return options. We look forward to your next visit. Have a wonderful day! 😊
- 6/3/20245/5Response from JC Penney6/3/2024Hello Mark, thank you for taking the time to rate us. We're glad you had a good experience, and we look forward to your next visit.
- 4/28/20245/5Response from JC Penney4/28/2024Dear Jody, we appreciate you taking the time to let us know about your experience! If there’s anything else we can help you with, please let us know.
- 4/23/20245/5Response from JC Penney4/23/2024Hi Mercedes, thank you for your feedback. We are happy to hear that you had a good shopping experience. We look forward to your future visits!
- 3/10/20245/5Response from JC Penney3/10/2024Thank you for the great 5-star rating, we want to hear from you again soon!
- 2/11/20243/5This place doesn't seem to have many employees but what they do have they are really niceResponse from JC Penney2/11/2024Hello James! Thank you so much for your feedback. We really appreciate it. We would love to know how we can make your three-star rating even better and turn it into a five-star rating. When you get some free time, check out all our deals on JCPenney.com. We have a wide variety of items to choose from and we offer easy returns. We hope to see you again soon and thank you for being a valued JCPenney customer!
- 2/10/20245/5So thankful we have such a nice store in our area. Their sales are great. Really like the st. John brand. Staff always friendly and helpfulResponse from JC Penney2/11/2024Thank you for the great 5-star rating Vickie, we hope to hear from you again soon!
- 12/21/20231/5Done using the salon here. Drove 25 mins for an appointment I made online for you to tell me I didn’t have one even though I showed you the screen shot. Bad for businessResponse from JC Penney12/21/2023We're so disappointed by your review, & we apologize for your experience Chris, we would like to learn more so we can help. To connect directly with us, please call 1-800-322-1189, or you can message us via our Facebook, or Twitter (@askjcp) platforms. Thank you.
- 12/11/20233/5Response from JC Penney12/11/2023Thank you for your feedback, Justin. We’re sorry to hear that you didn’t have a great experience with us. We’ll work hard to improve our service and hope to have the opportunity to serve you again in the future.
- 12/4/20234/5Had what I was looking for.Response from JC Penney12/5/2023Hello Gary. Thank you so much for the 4-star review. There is nothing that could make us happier than to hear from a satisfied JCPenney customer. We appreciate your support and loyalty to our company. Have a marvelous weekend and we hope to see you soon!
- 11/24/20234/5Great dealsResponse from JC Penney11/24/2023Awesome review Rich! We are so glad you enjoyed your shopping trip, and we appreciate the four stars so much! When you get a chance don't forget to take a peek at our Fall Fashion Event & our Flash Home Sale Spectacular with chances of 50% off. We hope to see you again and thank you for being a valued JCP customer & the best part of JCP!
- 11/19/20233/5Just mostly clothesResponse from JC Penney11/19/2023Hello, We are so excited to hear you found clothes you like. Thanks for your feedback.
- 9/14/20234/5Good selection, competitive prices, clean store, friendly service.Response from JC Penney9/14/2023We're happy to hear that, Judy and thanks for stopping by! We know that there are many choices out there, and we're glad you chose us! We look forward to seeing our valued customer again soon!
- 9/12/20235/5Response from JC Penney9/12/2023Wow! Thank you so much for the 5-star review. There is nothing that could make us happier than to hear from a satisfied JCPenney customer. We appreciate your support and loyalty to our company. Have a marvelous weekend and we hope to see you soon!
- 7/16/20235/5Had to make an exchange. The clerk was kind, courteous and very helpful. He made the process easy!Response from JC Penney7/17/2023Hello Kent, We appreciate this review so much and cheers to your five-star shopping visit. We truly enjoy our valued JCP customers and want them to experience everything JCPenney has to offer. When you get a chance don't forget to take a peek at our website for our current sales, coupons and promotions. We hope to see you again and have a great rest of your week.
- 6/22/20234/5Response from JC Penney6/26/2023Thank you for the wonderful rating Alexia. We value you as our customer and we look forward to your next visit.
- 6/7/20233/5Response from JC Penney6/11/2023Tarik, thank you for shopping with us! We're grateful for your support and hope to see you again soon!
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