Tuttle Crossing Mall
- Mon - Thu: 11am - 7pm
- Fri - Sat: 11am - 8pm
- Sun: 11am - 6pm
Store Services
Explore Departments:
JCPenney Polaris Mall Apparel & Accessories
Store hours
Open 11:00 AM - 8:00 PMOpen 11:00 AM - 8:00 PMOpen 11:00 AM - 8:00 PMOpen 11:00 AM - 8:00 PMOpen 11:00 AM - 9:00 PMOpen 10:00 AM - 8:00 PMOpen 11:00 AM - 7:00 PM
| Day of the Week | Hours |
|---|---|
| Mon: | 11:00 AM - 8:00 PM |
| Tue: | 11:00 AM - 8:00 PM |
| Wed: | 11:00 AM - 8:00 PM |
| Thur: | 11:00 AM - 8:00 PM |
| Fri: | 11:00 AM - 9:00 PM |
| Sat: | 10:00 AM - 8:00 PM |
| Sun: | 11:00 AM - 7:00 PM |
Store Services
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About JCPenney
Whatever you’re shopping for, the Polaris Mall JCPenney department store has looks you’ll love at amazing prices. Explore all your favorite brands of apparel, shoes, and accessories for women, men, and children. When it comes to finding the perfect fit, we've got the whole family covered. Shop misses, plus, petite, tall, and maternity clothing for women and find a wide selection of big and tall clothing in our men’s store. Shop slim, plus, and husky sizes for kids of all ages in Columbus, OH. We even offer extended sizes in shoes. Look great from head to toe—and outfit your home from top to bottom with our inspiring selection of home decor, furniture, bedding, and houseware. From everyday essentials to affordable luxury, you’ll find everything you need to make your home comfortable, functional, and a unique expression of your personal style. Visit your Polaris Mall, Columbus, OH JCPenney department store for styles that flatter and prices that wow.
Frequently Asked Questions
Recent Google reviews for JCPenney Columbus, Ohio
4.1/5(1767 reviews)
- 3/22/20254/5Response from JC Penney3/23/2025Hello Roughrebel, Thank you for the 4-star rating. We are happy to hear that you stopped into to shop with us. We hope that you were able to find some wonderful quality items at great prices. We enjoyed having you shop with us and we hope that you will shop with us again soon. We look forward to seeing you again soon!
- 3/14/20255/5Response from JC Penney3/15/2025Hello Michael, thank you for the 5-star rating. We are happy to hear that you stopped into to shop with us. We hope that you were able to find some wonderful quality items at great prices. We enjoyed having you shop with us and we hope that you will shop with us again soon. We look forward to seeing you again soon!
- 3/6/20254/5Response from JC Penney3/6/2025Thank you for taking the time to rate us, Hypsy. We truly appreciate your feedback and are committed to making your experience with us even better. Please let us know how we can improve by sharing your thoughts and suggestions. Your input is invaluable to us as we strive to enhance our services for you.
- 2/27/20255/5Response from JC Penney2/27/2025We always enjoy hearing what our customers have to say, Mary! We’re glad we could be of service and appreciate the kind words! Please see us again if there is anything else you need!
- 2/20/20253/5Response from JC Penney2/21/2025Thank you for the 3-star rating. We are happy to hear that you stopped into to shop with us. We hope that you were able to find some wonderful quality items at great prices. We enjoyed having you shop with us and we hope that you will shop with us again soon.
- 2/13/20251/5the guy in the jewelry dept was great love him. everything else horrible. nobody answers the phone when ive called over a 3 day period, nobody asked me if i needed assistance when i came in. idk close down or hire better employees.Response from JC Penney2/13/2025Hello Jadaa. We are glad to hear you had a positive experience with our jewelry department associate. However, we very sorry to learn about the issues you faced with our overall service. It's unacceptable that your calls went unanswered and that you didn't receive assistance when you visited. Your feedback is crucial, and we'll address these concerns with our team to ensure improvements are made. Thank you for bringing this to our attention, and we hope you'll give us another chance to serve you better.
- 2/11/20255/5Response from JC Penney2/12/2025Hi Arun! Thank you for taking the time to rate us! We are thrilled to hear that you had a great experience and we can't wait to welcome you back for your next visit.
- 2/11/20255/5Lady helped us quickly find what we were looking for. Great quality, great pricesResponse from JC Penney2/12/2025Hello Linda, that's fantastic to hear! We're delighted our team member was able to assist you so efficiently and that you found exactly what you were looking for. We're proud of our quality and pricing, so we really appreciate you highlighting both. Thank you for the wonderful review, and we hope to see you again soon!
- 1/27/20255/5Response from JC Penney1/28/2025Hello Connie. Thank you for this five-star rating, we truly appreciate it! We hope you enjoyed yourself and received some fantastic savings! We invite you to shop with us on jcp.com as savings are just a click away! Enjoy a wonderful weekend, and we look forward to your next visit!
- 1/26/20254/5Response from JC Penney1/27/2025Thank you, Carlos, for taking the time to rate us. We are thrilled to hear that you had a positive experience. We are always striving to improve and would love to hear your feedback on how we can make your experience even better. Your input is invaluable to us in our pursuit of providing five-star service.
- 1/22/20253/5Dislike the fact you have to go downstairs to do a return. Very inconvenient when you just want to go in and out.Response from JC Penney1/24/2025Hello Ke. We are truly disappointed to hear about your experience with 'returns'. Rest assured; we will address this issue promptly. We sincerely hope for the opportunity to serve you better in the future. Wishing you a wonderful day!
- 1/18/20255/5Response from JC Penney1/18/2025We would not be able to grow and develop without feedback like yours, John. We are thrilled you had a great experience with us and hope to see you again soon.
- 1/17/20254/5Response from JC Penney1/18/2025Hello Cindy, thank you for taking the time to leave a review! We appreciate your 4-star rating. If you'd be willing to share some details about what could have made your experience a 5-star one, we'd love to hear them. We're always looking for ways to improve and your feedback can help us achieve that. Thank you again.
- 1/16/20254/5Response from JC Penney1/16/2025Hi Greg, Thank you for taking the time to rate us! We are thrilled to hear that you had a positive experience. We look forward to your next visit.
- 1/13/20255/5Response from JC Penney1/14/2025Hello Bob, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to seeing you again soon.
- 1/13/20253/5Response from JC Penney1/14/2025Hello Kevin, we are sorry to hear of your less than perfect shopping experience with us. We would like to assist you further with this matter. Please send us a private message on one of our social media platforms and explain your experience to us there. We look forward to hearing from you soon.
- 1/5/20255/5Associate was very helpful. I love jc penny ❤️Response from JC Penney1/6/2025Hello Vicki. Thank you so much for the 5-star rating. There is nothing that could make us happier than to hear from a satisfied JCPenney customer. We appreciate your support and loyalty to our company. Have a marvelous weekend and we hope to see you soon! 😊
- 1/4/20252/5The cashier, Maxine, had customers standing in line for a long time while she continued to have an unimportant conversation with another customer. This was very unprofessional and inconsiderate of others’ time. I was not pleased with her poor customer service. However, I appreciate the kindness of the associate, Rachida, who assisted me with the dressing room. All customers should be valued and treated respectfully.Response from JC Penney1/5/2025Hello Tierra. We sincerely apologize for the inconvenience you experienced while waiting in line. It's very unprofessional and inconsiderate for a cashier to engage in an unimportant conversation while customers are waiting. We understand how frustrating this must have been for you. We appreciate your kind words about Rachida's assistance in the dressing room. Your feedback is important to us, and we will address this issue with our team to ensure all customers are valued and treated respectfully in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better next time.
- 1/1/20255/5Response from JC Penney1/3/2025Hello Marcelo. Thank you for the 5-star rating. We are happy to hear that you stopped into to shop with us. We hope that you were able to find some wonderful quality items at great prices. We enjoyed having you shop with us, and we hope that you will shop with us again soon.
- 12/28/20241/5Our server Michael was very rude and showed poor communication and service.He couldn’t show a smile and didn’t tell us his name when first served I had to read it of his name tag.Response from JC Penney12/29/2024Hello Atina, we are so sorry to hear about your negative experience with Michael. We understand how frustrating it is to receive rude service and poor communication, and we apologize that your dining experience was affected. Please give us a call at 1-800-322-1189, and one of our associates will be more than happy to assist you in resolving this issue.
- 12/21/20245/5Response from JC Penney12/22/2024Hello Cheryl. Splendid! We're thrilled to receive your five-star rating. Thank you! We hope you enjoyed your shopping experience and snagged some great savings. Remember, jcp.com is just a click away for more fantastic deals. Thanks for being a valued JCP customer, and come back soon!
- 12/21/20242/5It was ok,not busy at all and found some good deals.Response from JC Penney12/21/2024Hello Ricardo. Thank you for sharing your feedback. While we're glad to hear that you found some good deals, we apologize if your experience was just "okay." We strive to provide an exceptional shopping experience for all our customers, and it seems we fell short this time. If there's anything specific we can improve or if you have any suggestions, please let us know. Your feedback is important to us, and we will use it to enhance our service.
- 12/21/20241/5The cashier was very disrespectful. I wouldn't recommend shopping at this location.Response from JC Penney12/21/2024Hello Nikkie. We sincerely apologize for the disrespectful behavior you encountered from our cashier. This is not the level of service we strive to provide, and we understand how disappointing and frustrating this experience must have been for you. We will address this issue with our team to ensure that all customers are treated with the respect and courtesy they deserve. Your feedback is invaluable in helping us improve our service. Thank you for bringing this to our attention. If there is anything we can do to make this right, please let us know.
- 12/19/20245/5Beautiful itemResponse from JC Penney12/20/2024Thank you so much for the 5-star rating. There is nothing that could make us happier than to hear from a satisfied JCPenney customer. We appreciate your support and loyalty to our company. Have a marvelous weekend and we hope to see you soon! 😊
- 12/17/20243/5The store is clean and neat and most of the customer service was smiling. Now down side, If you come into the store for 40 × 36 Men dress pants then you may have better luck finding a needle in a haystack... ***If you can wait for 40 × 36 dress pants you maybe can order some from their websiteResponse from JC Penney12/19/2024We're sorry to hear that you had trouble finding the 40 × 36 Men's dress pants. Please check out our selection on JCPenney.com, where we have a wide variety of items to choose from and offer easy returns. We hope to see you soon. Have a great day!
Stores near Polaris Mall
- OPEN 11:00 AM - 7:00 PMOPEN 11:00 AM - 7:00 PMOPEN 11:00 AM - 7:00 PMOPEN 11:00 AM - 7:00 PMOPEN 11:00 AM - 8:00 PMOPEN 10:00 AM - 8:00 PMOPEN 11:00 AM - 6:00 PM5083 Tuttle Crossing BlvdDublin
, OH 43016USSTORE:(614) 717-0399(614) 717-0399 - OPEN 11:00 AM - 7:00 PMOPEN 11:00 AM - 7:00 PMOPEN 11:00 AM - 7:00 PMOPEN 11:00 AM - 7:00 PMOPEN 11:00 AM - 7:00 PMOPEN 11:00 AM - 7:00 PMOPEN 12:00 PM - 6:00 PM
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, OH 43130USSTORE:(740) 653-5645(740) 653-5645
