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JCPenney Southpark Mall Apparel & Accessories
Store hours
Open 10:00 AM - 7:00 PMOpen 10:00 AM - 7:00 PMOpen 10:00 AM - 7:00 PMOpen 10:00 AM - 7:00 PMOpen 10:00 AM - 7:00 PMOpen 10:00 AM - 7:00 PMOpen 11:00 AM - 6:00 PM
| Day of the Week | Hours |
|---|---|
| Mon: | 10:00 AM - 7:00 PM |
| Tue: | 10:00 AM - 7:00 PM |
| Wed: | 10:00 AM - 7:00 PM |
| Thur: | 10:00 AM - 7:00 PM |
| Fri: | 10:00 AM - 7:00 PM |
| Sat: | 10:00 AM - 7:00 PM |
| Sun: | 11:00 AM - 6:00 PM |
Store Services
Categories We Carry
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About JCPenney
Whatever you’re shopping for, the Southpark Mall JCPenney department store has looks you’ll love at amazing prices. Explore all your favorite brands of apparel, shoes, and accessories for women, men, and children. When it comes to finding the perfect fit, we've got the whole family covered. Shop misses, plus, petite, tall, and maternity clothing for women and find a wide selection of big and tall clothing in our men’s store. Shop slim, plus, and husky sizes for kids of all ages in Colonial Heights, VA. We even offer extended sizes in shoes. Look great from head to toe—and outfit your home from top to bottom with our inspiring selection of home decor, furniture, bedding, and houseware. From everyday essentials to affordable luxury, you’ll find everything you need to make your home comfortable, functional, and a unique expression of your personal style. Visit your Southpark Mall, Colonial Heights, VA JCPenney department store for styles that flatter and prices that wow.
Frequently Asked Questions
Recent Google reviews for JCPenney Colonial Heights, Virginia
4.1/5(1050 reviews)
- 2/28/20255/5Response from JC Penney2/28/2025We appreciate you taking the time to rate us, Samy! We are thrilled to hear that you had a positive experience with us. We can't wait to welcome you back on your next visit.
- 1/5/20253/5Store clean. Luggage area needs to be cleaned up. Two registers but only one person working. The other is walking around on the phone jingling keys, ignoring you when you get close. The one staff that was working, kept an upbeat positive and very pleasant attitude. Got her name so I can send something to HQ.Response from JC Penney1/5/2025Hello Stevens. We sincerely apologize for the inconvenience you experienced during your visit. While we're glad to hear that the store was clean and that one of our staff members provided excellent service, it's concerning that the luggage area needed attention and that another employee was not available to assist you. Your feedback is important to us, and we will address these issues with our team to ensure better service and cleanliness in the future. Thank you for bringing this to our attention, and we appreciate your recognition of our hardworking staff member.
- 1/3/20251/5Returned two pairs of pants the wife bought for me to customer service only one clerk was working.she scanned only one pair for refund.wife went back to the store to correct the mistake.the manager said I was on video only returning one.going back to the store with the UPC code to find the pair of pants probably on the rack hopefully with the manager to prove her wrong.jcpenny colonial heights va.Response from JC Penney1/4/2025Hello Wayne. We sincerely apologize for the inconvenience you experienced while returning two pairs of pants at our Colonial Heights, VA store. It is our goal to provide efficient and accurate service, and we regret that this was not your experience. We understand how frustrating it must have been to have only one pair scanned for a refund and then to be told by the manager that only one pair was returned, despite your efforts to correct the mistake. This situation should have been handled with more care and attention. Please know that we take your feedback seriously and will address this matter with our team to ensure it does not happen again. We appreciate your patience in resolving this issue and hope that you are able to locate the second pair of pants with the UPC code. Thank you for bringing this to our attention.
- 12/29/20245/5Good place for mid-level jewelry.Response from JC Penney12/30/2024Hello Kevin, thank you for your feedback! We're glad you find our jewelry a good fit for mid-level price points. We appreciate your business.
- 12/25/20245/5We took Family pictures. They can't out really nice.Response from JC Penney12/26/2024Hello Scott. Thank you so much for the 5-star review. There is nothing that could make us happier than to hear from a satisfied JCPenney customer. We appreciate your support and loyalty to our company. Have a marvelous weekend and we hope to see you soon!
- 12/24/20243/5Never enough helpResponse from JC Penney12/26/2024Hello Herbert. We are disappointed to know that you did not get enough assistance on floor. Please give us a call on 1-800-322-1189 or reach out to us on chat, so we can gather more information. Our concerned team will get back to you and assist you further. We sincerely hope for an opportunity to serving you better in the future. Wishing you a wonderful day!
- 12/14/20244/5Response from JC Penney12/14/2024Dear Steven, it is because of customers like you that we continue to improve as a business! Please come see us again soon.
- 12/12/20245/5Response from JC Penney12/13/2024Hello Michelle. Thank you for the 5-star rating. We are happy to hear that you stopped into to shop with us. We hope that you were able to find some wonderful quality items at great prices. We enjoyed having you shop with us and we hope that you will shop with us again soon.
- 12/9/20241/5Absolutely absurd, how many employees do you need to restock one section? You got a single cashier every section you try checkout, with several employees wondering around and standing, restocking crap that’s already piled up to the brim, the line continues to grow while they look at you standing there. No wonder robots are replacing usResponse from JC Penney12/10/2024Hello Destrie, we apologize for your recent negative experience at our store. Your feedback is important to us, and we’re committed to improving our customer service. We'll address your concerns with our team to ensure a more efficient shopping experience in the future. We appreciate your patience and understanding.
- 12/1/20244/5The store was very well stocked, and it seemed clean enough, but the cashier could have been friendlier. It may have been because it was approaching closing time, and there was a very long line. She wasn't terribly rude, just not remarkably friendly.Response from JC Penney12/2/2024Hello Diane, thank you for your feedback. We’re glad you found our store well-stocked and clean. We apologize if you felt the cashier wasn’t as friendly as usual. We strive to provide excellent customer service, and we will address this issue with our team. We appreciate you bringing this to our attention. We hope you’ll visit us again soon.
- 11/29/20245/5VERY PROFESSIONAL STAFF STORE WELL STOCKED NICE SHOPPING ENVIRONMENT!!!!!💯👍👋Response from JC Penney11/29/2024Hello there, thank you for your kind words! We're thrilled to hear that you had a positive shopping experience and appreciated our staff's professionalism. We strive to provide a welcoming and well-stocked shopping environment for all our customers. We hope to see you again soon.
- 11/23/20244/5Response from JC Penney11/24/2024Awesome review Melissa! We are so happy you had a four-star shopping trip with a great selection, clean store environment, and friendly employees to help you along the way. We hope you enjoyed yourself and received some fantastic savings! We invite you to shop with us on jcp.com as savings are just a click away! Thank you for being a valued JCP customer and stop back in soon!
- 11/12/20245/5Great sales, always friendly service and a nice clean store. Overall a pleasant experience.Response from JC Penney11/12/2024Thank you, Rachel, for taking the time to rate us! We are thrilled to hear that you had a positive experience. We can't wait to welcome you back for your next visit.
- 10/19/20243/5Response from JC Penney10/21/2024Hello Donna, we are sorry to hear of your less than perfect shopping experience with us. We would like to assist you further with this matter. Please give us a call at 1-800-322-1189, and one of our associates will be more than happy to assist you in resolving this issue.
- 10/9/20241/5All registers were closed but one. No one helped me in the shoe department which I was trying to purchase two pairs of puma sneakers for my grandson's. Waited and walked around the store looking for help with a cane due to knee injury. Very upsetting experience. I have shopped JC Penny's for many many years.Response from JC Penney10/10/2024Hi Sharon! We apologize for any inconvenience you may have experienced and are committed to resolving this issue promptly. Please reach out to us at 1-800-322-1189 or chat with us online so we can assist you further. Thank you for your patience and understanding.
- 9/10/20245/5Response from JC Penney9/10/2024Hello Anselma, thank you for the five-star rating. We are so happy to hear that you enjoy shopping with us. We bet you found some great items to spruce up your wardrobe at discounted prices! We hope to see you again soon.
- 8/29/20244/5So many options, so much on sale! Only downside is only 1 Changing room to try clothes was open and of the 5 rooms, 1 door was broke. The staff was extremely nice (but hard to find)Response from JC Penney8/29/2024Hi Mara! We apologize for the inconvenience you are experiencing. Please contact us at 1-800-322-1189 or chat with us so we can assist you in resolving this issue. Thank you.
- 8/12/20244/5Response from JC Penney8/13/2024Hello Linda. Thank you for the 4-star rating. We are happy to hear that you stopped into to shop with us. We hope that you were able to find some wonderful quality items at great prices. We enjoyed having you shop with us and we hope that you will shop with us again soon.
- 8/9/20243/5Don’t count on receiving your order on the date they promise. I ordered school shoes and they were supposed to be at the store for pickup on Wednesday and crickets. I reached out via pm and was told they were at the store and they would expedite processing. Processing? All they have to do is text or email me and tell me they are ready for pickup. Still nothing. This is exactly why JCP is struggling 🙄Response from JC Penney8/11/2024Hello Kathy, we sincerely apologize for the inconvenience caused by the delay in your order. We understand your frustration with the order status and the lack of communication. We take this matter seriously and will investigate the reasons for the delay. To ensure this doesn’t happen again, we will also review our order notification process. We appreciate your patience as we work to resolve this issue. Please contact our store at 804-526-1487 so we can assist you further and expedite the delivery of your order.
- 8/5/20245/5Response from JC Penney8/5/2024Hello Regena. Thank you for the 5-star rating. We are happy to hear that you stopped into to shop with us. We hope that you were able to find some wonderful quality items at great prices. We enjoyed having you shop with us and we hope that you will shop with us again soon.
- 7/18/20245/5Response from JC Penney7/19/2024Hi Diane, thank you for taking the time to rate us! We are thrilled that you had a great experience, and we can't wait to welcome you back for your next visit!
- 6/20/20241/5They are barely open. I rather go to Chesterfield Towne Center.Response from JC Penney6/21/2024Hello Keisha. We are disappointed to know that the store wasn't open when you visited. Please check the link for store timing: https://www.jcpenney.com/locations/va/colonialheights/clothing-stores-colonialheights-va-2290.html. You may also check us out on JCPenney.com. We have wide variety of items at great price, and we offer easy returns. We sincerely hope for the opportunity to rectify the situation. Looking forward to serving you better in the future. Wishing you a wonderful day!
- 6/18/20245/5Response from JC Penney6/19/2024Hello Jean, thank you for the 5-star rating. We are so happy to hear that you enjoy shopping with us. We bet you found some great items to spruce up your wardrobe at discounted prices! We hope to see you again soon.
- 6/7/20245/5Walk in salon services were great. Loved the hair style.Response from JC Penney6/8/2024Hey Eileen, we're so happy to hear you had a great experience at our salon. We strive to provide convenient and top-notch service, and we're thrilled you loved your hairstyle. Thank you for choosing JCPenney's salon! We look forward to seeing you again soon.
- 6/7/20245/5I love to shopping with JC today.The staff are very friendly and helpfulResponse from JC Penney6/7/2024Hello Anitha. We are so happy you had a five-star shopping trip with a great selection, clean store environment, and friendly employees to help you along the way. We hope you enjoyed yourself and received some fantastic savings! We want to invite you to shop with us on jcp.com as savings are literally just a click away! Have a great rest of your week and make sure to come back in-store or online if you need anything else. 😊
Stores near Southpark Mall
- OPEN 11:00 AM - 8:00 PMOPEN 11:00 AM - 8:00 PMOPEN 11:00 AM - 8:00 PMOPEN 11:00 AM - 8:00 PMOPEN 10:00 AM - 8:00 PMOPEN 10:00 AM - 8:00 PMOPEN 11:00 AM - 7:00 PM4541 S Laburnum AveRichmond
, VA 23231USSTORE:(804) 222-2168(804) 222-2168 - OPEN 11:00 AM - 8:00 PMOPEN 11:00 AM - 8:00 PMOPEN 11:00 AM - 8:00 PMOPEN 11:00 AM - 8:00 PMOPEN 11:00 AM - 8:00 PMOPEN 10:00 AM - 8:00 PMOPEN 12:00 PM - 6:00 PM11500 Midlothian TpkeRichmond
, VA 23235USSTORE:(804) 897-1288(804) 897-1288
